EDS Best Shore®
In 1996, EDS India was formed as a wholly-owned subsidiary. Maturing very quickly, the subsidiary became the first company in India to sign a multiyear global outsourcing contract. Early emergence in the region put EDS India at the forefront of the offshore trend, developing many of EDS' current best practices in work migration and knowledge transfer.
In mid-2006, EDS acquired majority stake in MphasiS BFL Limited, a leading Applications and Business Process Outsourcing (BPO) Services company based in Bangalore, India. With the addition of MphasiS, the total work force is now more than 30,000.
MphasiS, an EDS Company
MphasiS offers Applications, BPO and ITO services through a combination of technology know-how, domain and process expertise. Besides an onsite presence at key locations globally, the company headquartered in India and the United States has an extensive offshore infrastructure for EDS services. MphasiS supports Fortune 2000 clients from multiple locations in India with services that are completely integrated with EDS' global delivery model.
Key Facts
- Over 30,000 employees
- 11 delivery centers in India – Bangalore, Chennai, Pune, Mumbai, Noida, Ahmedabad, Mangalore, Puducherry, Hyderabad, Indore, Vadodara
- EDS Leadership and Learning Academy in Mangalore
- Certified by ISO: 9001:2000, SEI CMMI Level 5 and ISO/IEC 27001:2005
Services Portfolio
Applications
MphasiS' services for applications development and maintenance focus on process improvement through automation, integration and instrumentation. MphasiS brings architecture expertise and industry business analysts to application engagements to ensure well-architected systems, both from a business and technology perspective.
We take pride in our world-class architecture skills and predictable, high-quality project delivery. We specialize in:
- Agile, collaborative development to build highly effective applications in short cycles
- Optimized application management
- SLA-driven management of legacy applications
- Consolidation and simplification of systems
- Robust quality assurance, where testing is integral to the development cycle and is supported by MphasiS' architecture and automation approach
- Service-oriented architecture (SOA) that optimizes the interplay of processes
- Portals and mobile applications for better access to processes and increased self service
- Embedded software integrating devices with the enterprise networks
The Enterprise Lab in Chennai, India, is an innovative IT centre that provides engineering, development and testing environments for MphasiS and EDS service offering, development and delivery teams worldwide. The Enterprise Labs team incorporates technologies from leadership companies such as VMware and EDS Agility Alliance partners Cisco Systems, EMC and Sun Microsystems into its solutions, to provide follow-the-sun service across all time zones and theatres of operation.
Business Process Outsourcing (BPO)
MphasiS BPO provides customers around the world with offshored customer relationship management and back-office services, using multiple channels of communication. We provide back office services in Finance & Accounting, Tax and Compliance, Claims Processing and Payments, Content Management and Research, and Human Resources Outsourcing.
- Customer Relationship Management: Helping our clients build stronger relationships with their customer, leveraging multiple channels (phone, mobile, Web, branches) in a seamless manner
- Finance & Accounting, Tax and Compliance: Managing accounting processes and ensuring compliance with legal, regulatory and company rules and policies
- Claims Processing & Payments: Dramatically improving customer service, productivity, accuracy and throughput for processes that involve handling of claims and payments
- Research & Content Management: Structuring, cleaning, integrating, aggregating and improving access to enterprise data and information
- Human Resources Outsourcing: Enabling employees and managers to access, update and use HR information more efficiently and effectively
Information Technology Outsourcing (ITO)
MphasiS' Remote Infrastructure Management Outsourcing and governance skills integrate EDS' supreme expertise, best-of-breed tools, global quality management systems and processes through a high bandwidth secure network with embedded security.We provide Data Center Services, Workplace Services, Security Services and Networking Services in the most consistent, and cost-effective manner, leveraging our Global Delivery Model. Our services help achieve operational excellence by making your IT environment safe, secure and agile.
Quality and Service Excellence
MphasiS' Applications teams have been assessed at SEI CMMI Level 5, the highest level of the Software Engineering Institute's Capability Maturity Model. Contact centers are certified by the International Standards Organization (ISO). IT Infrastructure Library (ITIL), along with Six Sigma, global common methods and processes, and other IT best practices result in the highest levels of quality and productivity.
The most important asset is our employees, the foundation on which our success has been built. Over the course of years, this foundation has grown to 30,000 employees spread across 13 countries.
Our centers offer broader career paths to employees, attracting top-notch local talent. Concentrated recruiting and training efforts enables high-quality service delivery while maintaining or improving upon current service levels. Close proximity to colleges and universities ensures an abundant and highly-educated labor pool. MphasiS then applies rigorous, in-depth training to develop the technical, customer service and language skills employees need to meet client requirements.
Our training academy in Mangalore, EDS Learning and Leadership Academy (ELLA), provides training in technology, business domain, processes, tools and interpersonal skills to new graduates joining the Applications and ITO Core Delivery Units. The academy offers ongoing support and mentoring in areas of leadership and business skills in all levels of the organization.
Why MphasiS?
State-of-the-art facilities provide physical and logical security and privacy for MphasiS' clients and employees in India. Our global network supports all facilities ensuring dynamic network access through international data communications links. Integrated Business Continuity Plans support clients through built-in redundancies and captive generators/UPS units for back-up power.
MphasiS is a mature offshore location that integrates its global delivery experience with EDS global account management teams. Our highly-skilled, productive work force uses rigorous service level management toolsets and practices along with global quality assurance standards, thus ensuring top quality services at a tremendous value.
Industries Portfolio
- Communications, Media & Entertainment
- Consumer & Retail
- Financial Services and Insurance
- Government
- Healthcare
- Manufacturing
- Transportation & Logistics
Leadership
- Ganesh Ayyar
- Chief Executive Officer
- 91 80 4004 1031
- Raj Patil
- Chief Sales and Client Services Officer
- 646 424 5137
- Anita Singh
- Client Site Visit Coordinator
- 91 99 7258 5290
- Sesha Dhanyamraju
- Head – Strategy & Benchmarking
- 91 99 0201 7923
Offices
- Mphasis
-
The Millennia
Tower A, 7th Floor
No 1&2, Murphy Road
Ulsoor
Bangalore
560 008
India - phone: 91 80 2556 7500
fax: 91 80 2556 7515 - Mphasis
-
A-14, Sector 64
Noida
Uttar Pradesh
201 301
India - phone: 91 120 409 4000
fax: 91 120 409 4010