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The Challenge For Automakers

A case study is unavailable at this time.

At every turn, automakers are facing complex challenges that threaten profitability:

  • Excess capacity and inventory
  • Shrinking margins
  • Relentless demand for innovation and new features
  • A rapidly expanding network of supply chain partners that present new headaches around ordering, procurement and scheduling
  • The need to communicate more efficiently with your plants, dealers, OEMs and customers
  • Increasing competition from around the world, and increasing deficiencies in existing systems and processes

The Answer

It's not enough to build a better car. You have to build a better car company. And this task begins by building the information technology (IT) strategy, systems and solutions that enable you to react swiftly and nimbly to the ever-changing demands and opportunities the market presents.

With the right processes, you can create dramatic improvements in your plants and across the supply chain. With the right ally, you can offload the administrative burdens of noncore functions, leaving you free to focus on:

  • Managing globalization
  • Transforming core competencies
  • Reducing costs
  • Developing products that better meet the demands of the marketplace

With the right tools, you can take advantage of new opportunities in areas like online car sales, customer service, dealer relations and aftermarket support.

HP can help you get there.

The Capabilities You Need

Currently, HP works with 21 of the top 25 Global automakers, helping them find effective and innovative ways to reduce costs, shorten time to market, create supply chain efficiencies, improve customer satisfaction and realize measurable improvements across their organizations. HP can help you succeed, too, by providing systems and solutions that are practical and effective and give you the agility and flexibility to respond to rapidly changing dynamics including:

The Results

Currently, HP has more than 20,000 IT professionals dedicated to the manufacturing sector, monitoring more than 4 million plant production points and 2,500 metrics monthly. Our working knowledge of every facet of the automotive industry helps our clients achieve meaningful results. For example:

  • A European automaker developed and implemented a plan that not only cut customer call-center costs by 30 percent but also increased customer satisfaction by providing consistent responses and faster problem resolution.
  • An international automaker set new records in online sales in South America, with nearly 70 percent of its most popular model sold via the Internet. Its online success also enabled the automaker to reduce prices by 6 percent.
  • A luxury automaker's roadside assistance program streamlined its tracking, response and dispatch, raising customer satisfaction levels to 87 percent.

For more information about what EDS can do for you, submit a business inquiry.