Child Care Management Services

The Challenge To Provide State and Local Child Care Services

State and local governments struggle to meet the growing need for child care service delivery. They've redesigned their approach into a more client-centric, performance-based model, which has become especially important following the establishment of the Child Care and Development Fund (CCDF) that provides block grant funding to support early care and education services for nearly 2 million children each month. In order to successfully provide access to child care for low-income TANF (Temporary Assistance to Needy Families) and TANF-transitioning families – and to accurately capture and report those successes – a single integrated, comprehensive child care system is required.

The Answer

HP successfully partners with state and local child care agencies to provide state-of-the-art child care management systems. While our approach and general solution model are tailored to state-specific circumstances, they are based on the unrivaled combination of our business and project management expertise and technology leadership.

HP offers a full set of consulting and integration services to agencies, and our deep understanding and business consulting skills help agencies address complex business issues. Our business consulting services include:

Business process reengineering
Organization workflow analysis
Information systems evaluation and assessment
Business integration and migration

Our integration services provide agencies with all of the staff and services needed to migrate from legacy systems to the latest technology for child care systems. Our staff will guide agencies through system requirements, system customizations, testing, training and implementation of a system. In addition to integration services HP offers maintenance and enhancement services.

The Results

The HP Child Care Solution Suite (CCSS) is an industry-leading solution that is a comprehensive, customizable, scalable tool for administering subsidized and non-subsidized child care programs. Our solution offering provides a robust set of modules that provide a complete set of functionality, or can provide a specific function that can be integrated within a broader set of applications.

HP provides agency maintenance, client management, payment processing, support service and customer support centers. Our solution is in service at more than 50 local-level jurisdictions and nine U.S. states. More than $3 billion in local, state and federal child care funds are administered by our solutions annually. Our results:

When the Oklahoma Department of Human Services set out to reengineer its child care eligibility delivery model throughout the state, EDS, now HP, not only delivered a best-in-class service delivery solution, but an enterprise foundation for integrating other human services programs. The new business model met the agency's identified goals to optimize resources, streamline job functions, enhance relationships with community partners and better control turnover.
Six different agencies operated within Alabama's child care system in nine regions, so EDS, now HP, provided an integrated provider licensing application and child care subsidy management system. Now agencies across the state can access data in real time in a single database, greatly improving internal efficiencies and enhancing services to citizens.