Child Support Enforcement Solutions
The Challenge To Provide Financial Aid For Child Support Enforcement Programs
HP Delivering State-of-the-Art System to South Carolina
The state of South Carolina awarded EDS, now HP, a contract in 2007 to deliver a new full-function child support system. Once completed, it will be the most current technology system available and provide the only focused child support application framework on the market.
Read more about HP Delivering State-of-the-Art System to South Carolina
Government agencies face pressure to provide sufficient financial aid for child support enforcement programs, which are federal-state partnerships that provide a number of services on behalf of children to ensure they are supported financially by each parent. The Deficit Reduction Act of 2005 made major funding changes to child support and Temporary Assistance to Needy Families (TANF) programs. This and other legislative reforms have dramatically reduced the income families receive from child support.
State agencies are expected to make up a portion of these lost federal funds, severely impacting the quality and quantity of everyday services they provide. Many agencies have legacy systems that are expensive to maintain and have inflexible technology that prevent adaptation and self-service advances. Despite all of this, child support authorities still must provide customers a mix of practical and creative options to increase system functionality, reduce maintenance costs and preserve a better working experience for every child support worker.
The Answer
As a leading child support enforcement services provider, HP answers these challenges. Our combination of program, technology and process maturity allows us to offer a significant return on investment to child support agencies looking to replace or modernize their systems. We can help agencies improve efficiency, access systems online and utilize technological advances while remaining budget – and resource-conscientious.
Our commitment to offering an array of innovative services is embodied in our child support modernization methodology, which include the following:
- Child support modernization planning services
- Legacy transformation
- Maintenance and support services
- PMO and program management
- System development and implementation services
- Document management and imaging solutions
- Hosting and outsourcing management
- Child support development framework
HP implements mission-critical child support systems, leveraging current, industry-standard technologies combined with our in-depth business knowledge. Through technology serving citizens, we help child support agencies meet their challenges and improve citizen satisfaction.
The Results
HP provides child support enforcement solutions to 17 U.S. states and territories, as well as abroad. With 17 years experience, we help agencies effectively deliver the highest level of service to the families and children they serve. Our results:
- Providing South Carolina a state-of-the-art, full-function child support system, promoting efficiency for the state and case worker as well as improving customer service and collection abilities. The focused child support application framework allows the entire system, or component modules, to be easily transferred and implemented within an existing environment.
- Assisted Hawaii in achieving one of the first Personal Responsibility and Work Opportunity Reconciliation Act (PRWORA) certifications in the United States.
- Implemented a unique Web-based payment system that integrates with Indiana's legacy system.
- Helped develop the Michigan Child Support Enforcement System (MiCSES), which interfaces with numerous agencies and enables child support workers to have the same information. Due to the success of MiCSES, Michigan's Project Control/Technical Control Office became a model for future IT projects.
- With North Carolina, developed a standard offering to assist agencies in the implementation of the Query Interstate Cases for Kids (QUICK) module, a real-time system that provides immediate responses to requests for interstate information on parents.
- Developed a modernization roadmap for the Child Support Agency of Australia through service-oriented architecture, allowing it to quickly adapt technology to changing business requirements and enable greater agencywide collaboration.
- Download the Child Support Enforcement Solution At-A-Glance
- Read our State and Local Government case studies
- See our complete list of services
Child Support Enforcement Solutions Industry Contact Information
HP Child Care Management Expert John Griffin
John Griffin has more than 15 years of experience in the sales, delivery and management of information technology projects within the Health and Human Services Industry. His leadership roles have focused on the definition and management of strategic programs and solutions to common health and human services issues. He has worked in emerging health programs related to electronic health records and public health management, as well as child support, child welfare and Medicaid data management.
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