Hotels & Casino Hotels
Creating an Agile, High-Performance Enterprise thru Modernization
4 Steps Put Your Company On Consumers' “Favorites” List
You know that personalizing the traveler’s buying experience is necessary to remain a competitive player – and is key to differentiating your business whether you’re a supplier, an agency or a player somewhere in between.
Read more about 4 Steps Put Your Company On Consumers' “Favorites” List
Providing Hospitality in an Inhospitable Environment
The Challenge
Your mission in the Hotel and Casino Hotel industry is to provide guests with a level of hospitality that will make them want to visit you again and again. And you must do all this in an increasing challenging business environment. Soaring fuel costs are reducing consumer and business travel. Increased competition is causing over-capacity in key markets. The hotel industry continues to consolidate.
To thrive in this environment, you must be able to innovate and adapt. And be able to identify new sources of on-site revenue. There is an increasing need to differentiate your brand using information-based guest services. You must effectively integrate information from multiple sources to both increase efficiencies and deepen your customer relationships.
Unfortunately, many hotel companies are saddled with aging, inflexible and expense legacy information technology (IT) systems that do not allow them to rapidly respond to changes in their business environment—thereby making them less competitive.
The Answer
HP services are designed ensure that your IT systems provide you with the flexibility you need, while ensuring that your systems are reliable, secure and cost-effective. We help you apply information technology to generate bottom-line results. Among the services provided by HP:
- Business Process Outsourcing Services (BPO)
- Customer Relationship Management (CRM) Services
- Finance and Administration Services
- HR Services
- Document Processing Services
- Procurement Services
- Application Support Services
- Applications Development Services
- Applications Modernization Services For Airlines
- Enterprise Applications
- Application Management Services
- Integration and SOA
- Infrastructure Outsourcing Services
- Workplace (Desktop) Services
- Data Center Modernization Services
- Networking Services
- Security and Privacy Services
The Results
With 9,000 experienced professionals serving the transportation industry, HP is unmatched when it comes to understanding and addressing the critical business and technology issues. You get solid solutions that make a tangible impact on your business.
Hotels & Casino Hotels Industry Contact Information
Consumer Travel Growth Ken Brown
Ken Brown is a Managing Director in the Transportation Industry where he is responsible for the growth and expansion of the US Based Consumer Travel Segment as well as the lead CIE for the Global Hospitality sub-segment. In the US Region Ken is accountable for the targeting, prioritization and execution of critically required new logo growth across the multiple sub-segments contained within this large and diversified Consumer Travel Segment. At a global level, Ken is responsible for establishing a global industry plan for Hospitality, which will transform HP’s image with our new logo and existing clients within the Global Hospitality Segment as well as developing and maintaining HP’s relationships with key client CXOs and VP level leaders across both segments. Ken and his leveraged partners gather insight into how HP can benefit both Consumer Travel and Hospitality clients, work to provide competitive pricing and ensure best in class services and products are optimally provided resulting in new logo business and surpassed client expectations.
Travel & Hospitality Expert Kevin Short
Kevin Short has more than 20 years of experience in the travel industry, including experience with airlines, leisure travel, hospitality technology and electronic distribution. Short's strengths in reservation services, revenue management and brand transformation have contributed to building and transforming major airlines, including serving as the managing director of international revenue management and the vice president of revenue management. Short is focused on determining the strategy and plans a customer needs to expand through innovation, streamline back office operations and improve business performance.
Consumer Travel Strategic Pursuits Tim Klingler
Tim Klingler is a 20-year veteran of the travel industry, with experience in providing technology solutions to airlines, electronic distribution, hospitality and logistics. Klingler's strengths are in strategy, business transformation, and leveraging technology to address ever-changing business needs. His work has helped major airlines and hotel companies adapt their systems to the online travel distribution environment and improve operational efficiencies. Klingler is focused on building a community-based solution environment for the hospitality industry.
For more information about what HP can do for you, submit a business inquiry.