HP Global Client Services group delivers industry-leading support and technical expertise to help you gain maximum value from your investment. Global Client Services is designed to help you meet the pace and demands of your business. We provide a range of essential services delivered by highly skilled and dedicated specialists. Global Client Services offers both standard and custom services to meet your unique requirements.
Software Support Program
Our Software Support Program provides you with a range of essential help desk, technical, and training services as well as the latest software releases.
Upgrade Services
Your subscription to our Software Support Program entitles you to the latest releases of INGENIUM. Understanding your unique requirements, Upgrade Services helps you effectively plan and undertake INGENIUM upgrades.
INGENIUM Upgrade Benefits
By upgrading to the latest version of INGENIUM, you can realize benefits such as:
- Offering enhanced services to your customers
- Gaining advantage over competitors
- Increasing staff/user satisfaction, and
- Lowering the overall cost of running INGENIUM by performing regular upgrades
INGENIUM Upgrades
INGENIUM upgrades are performed with the highest degree of accuracy while minimizing cost and time. This is accomplished by employing a standard methodology and using software tools that reduce the need for much of the time consuming analysis work carried out in traditional upgrades. The methodology is implemented by HP business and technical consultants who offer specialized expertise to support your unique environment. Our consultants understand your software and your business needs.
During an upgrade, we work closely with you to ensure your team understands the project phases, critical success factors, task dependencies, and resource requirements specific to your environment. Our consultants provide your team with formal knowledge transfer—ensuring you are fully prepared to go live with your new INGENIUM software.
Future Upgrades
HP offers a variety of services to ensure your INGENIUM software remains "upgrade-ready." These services include an annual modification review service that tracks your incremental modifications. The service delivers a set of recommendations to remain upgrade-ready. That's one way your future upgrade costs are significantly lowered.
Take advantage of our business specialists who combine the knowledge of new INGENIUM capabilities with your current and future business and technical needs—helping you determine the right time for an upgrade.
Maximize the return on your INGENIUM investment. We can map out your successful upgrade strategy.
Insurance Product Training
HP gives you the confidence, knowledge, and skills you need to help maximize your investment in our insurance products. Our training experts help you achieve your goals.
Presented in an integrated, modular format, each course within the suite addresses different aspects of our products. Courses are geared specifically to technical staff, product developers, and project managers.
