Service Access and Delivery refers to the collection standard and specifications to support external access, exchange and delivery of Service Components or capabilities. This area also includes the legislative and regulatory requirements governing the access and usage of the specific Service Component.
Access Channels
Access Channels define the interface between an application and its users, whether it is a browser, personal digital assistant or other medium.
EDS Offerings
- Collaboration Services
- Mobile Workplace Services
- Unified Communications Services
- SOA & Integration Services
- Server Management Services
- Portals and Collaboration Services
- Thin Client Management Services
- Business Exchange Services
- Managed Messaging Services
- Mobile Application Services
- Service Desk & Site Support Services
- Web Hosting Services
- Workplace Server Management Services
Read the City of Anaheim case study
Read the Federal Aviation Administration (FAA) case study
Delivery Channels
Delivery Channels define the level of access to applications and systems based upon the type of network used to deliver them.
EDS Offerings
- Network Application Services
- Network Management Services
- Unified Communications Services
- Carrier Management Services
- Network Security Services
Read the Manitoba Government case study
Read the Federal Law Enforcement Agency case study
Service Requirements
Service Requirements define the necessary aspects of an application, system or service, to include legislative, performance and hosting.
EDS Offerings
- Governance, Risk & Compliance Management Services
- Server Management Services
- Data Center Modernization Services
- Managed Mainframe Services
- Content Management Services
- Portals and Collaboration Services
- Application Development Services
- Identity & Access Management Services
- Information Security Management Services
- Threat & Vulnerability Management Services
- Web Hosting Services
Read the Australian Taxation Office (ATO) case study
Read the Australian U.S. Department of Defense (Command Communications Survivability Program) case study
Service Transport
Service Transport defines the end-to-end management of the communications session to include access and delivery protocols.
EDS Offerings
- Unified Communications Services
- SOA & Integration Services
- Portals and Collaboration Services
- Network Management Services
- Server Management Services
- Mobile Workplace Services
- Carrier Management Services
- Collaboration Services
- Managed Messaging Services
- Server Management Services
- Mobile Workplace Services
- Network Application Services
- Network Management Services
- Network Security Services
- Network Transformation Services
Read the Federal Civilian Agency case study
Read the United Kingdom Ministry of Defence case study