The Support Services Domain defines the set of cross-functional capabilities that can be leveraged independent of Service Domain objective and/or mission.
Security Management
Capabilities within this Service Type protect an organization's information and information systems.
EDS Offerings
- Security, Compliance & Continuity Services
- Business Continuity & Recovery Services
- Governance, Risk & Compliance Management ServicesServices
- Identity & Access Management Services
- Information Security Management Services
- Managed Messaging Services
- Mobile Workplace Services
- Network Security Services
- Threat & Vulnerability Management Services
- Workplace Server Management Services
- Workplace Software Management Services
Read the U.S. Department of Defense (Command Communications Survivability Program) case study
Communication
Capabilities within this Service Type transmit data, messages and information in multiple formats and protocols.
EDS Offerings
- Collaboration Services
- Network Management Services
- Unified Communications Services
- Customer Relationship Management (CRM)
- Consumer Direct Services
- Contact Center Outsourcing Services
- Contact Center Managed Services
- Service Desk and Site Support Services
Collaboration
Capabilities within this Service Type allow for the concurrent, simultaneous communication and sharing of content, schedules, messages and ideas within an organization.
EDS Offerings
- Collaboration Services
- EDS Mobile Workplace Services
- SOA & Integration Services
- Content Management Services
- Managed Messaging Services
Search
Capabilities within this Service Type provide for the probing and lookup of specific data from a data source.
EDS Offerings
- Portals and Collaboration Services
- Storage Management Services
- Business Intelligence Services
- Content Management Services
Systems Management
Capabilities within this Service Type support the administration and upkeep of an organization’s technology assets, including the hardware, software, infrastructure, licenses and components that comprise those assets.
EDS Offerings
- Workplace Services
- Server Management Services
- Managed Mainframe Services
- Network Management Services
- Storage Management Services
- Adaptive Infrastructure as a Service
- Asset Management Services
- Enterprise Application Hosting Services
- Managed Messaging
- Managed Output Services
- Managed Print Services
- Network Application Services
- Service Desk and Site Support Services
- Storage Management Services
- Web Hosting Services
- Workplace Server Management Services
- Workplace Software Management Services
Forms Management
Capabilities within this Service Type support the creation, modification, and usage of physical or electronic documents used to capture information within the business cycle.