Retail

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The Challenge For Retailers

The retail landscape is constantly evolving as:

• Changing consumer tastes and lifestyles spur demand for new products
• Retailers experiment with new channels and private-label merchandise
• Mergers and acquisitions lead to increasingly larger competitors
• Slow growth at home fosters expansion into emerging markets
• The Internet opens the door to unexpected and faster competitors
• New industry and regulatory requirements constantly emerge

Aging information technology (IT) systems and inefficient business processes only compound the challenges facing retailers, limiting their ability to respond quickly and effectively to changes in the marketplace.

The Answer

You need an IT system that drives transformation and gives you the ability to:

• Improve customer satisfaction, loyalty and retention
• Support new products, channels and markets
• Turn raw data into meaningful information for decision making
• Assess supply chain performance and quantify areas for improvement
• Raise employee productivity
• Oversee all aspects of merchandise and order-to-cash management
• Mix and match existing technologies

Change often brings hidden opportunities. HP helps you capitalize on them using technology. Our service offerings provide the capabilities your company needs to become nimble, lean and productive on all fronts.

• IT Infrastructure Outsourcing
• Business Process Outsourcing
• Finance & Administration Services
• Consumer Direct Services
• Applications Services
• Applications Management Services
• Applications Modernization Services
• Testing and Quality Assurance Services
• Store-to-Go

The Results

Leverage HP's capabilities to operate more effectively and grow profitably in the face of evolving consumer demand, heightened competition, increased operating costs and mounting regulatory pressures.

How we've helped other retailers:

• A specialty retailer found rapid growth had overwhelmed its IT infrastructure and call center operations. HP helped reduce IT support costs by more than 30 percent and HP contact center agents significantly reduced wait times.
• HP helped a Fortune 100 company free up millions of dollars by reducing call center costs, liquidating distribution facilities and improving cash flow via better inventory management.
• A leading convenience store chain depends on HP to manage its IT portfolio of more than 150 applications and nearly 70 different technologies. Our team also developed a proprietary business intelligence solution to help this convenience leader make smarter and faster business decisions.

More Information

• 3D Visualization Services - Brochure that features benefits of Retail Store Virtualization Tool
• HP Business Process Management - Improve retail operations enabled by a BPM-driven approach - Helps readers understand how retailers can reduce costs, accelerate growth and innovation, and reduce risk by using business process management.
• SOA in the Retail Sector - Retail organizations must respond more quickly than ever to changes in consumer demand, the competitive climate and compliance requirements. The shared-resource approach of the service-oriented architecture (SOA) is well suited to support a more agile retail enterprise.
• Store-to-Go Solution Overview - Describes innovative in-store solution for streamlined acquisition, implementation, management and support through better total cost of ownership for in-store technology.

Retail Industry Contact Information

HP Enterprise Services Consumer & Retail Leader Mike Klaus

Mike Klaus brings more than 25 years of industry and consulting experience helping companies improve their operational performance. He also has extensive experience in the consumer products, high-tech and retail industries.

E-mail Mike Klaus