The Challenge For Retailers
Outsourcing In a Multichannel Environment
Retailers are modernizing direct channels with integrated order entry, customer service and fulfillment capabilities. Find out how to improve your supply chain management.
The retail landscape is constantly evolving as:
- Changing consumer tastes and lifestyles spur demand for new products
- Retailers experiment with new channels and private-label merchandise
- Mergers and acquisitions lead to increasingly larger competitors
- Slow growth at home fosters expansion into emerging markets
- The Internet opens the door to unexpected and faster competitors
- New industry and regulatory requirements constantly emerge
Aging information technology (IT) systems and inefficient business processes only compound the challenges facing retailers, limiting their ability to respond quickly and effectively to changes in the marketplace.
The Answer
You need an IT system that drives transformation and gives you the ability to:
Ahold Signs New Infrastructure and Applications Services Agreement with HP
HP Enterprise Services announces that Ahold, an international group of leading supermarket companies based in the United States and Europe, has extended its existing relationship with HP by signing a new seven-year infrastructure and applications services agreement.
Read more about Ahold Signs New Infrastructure and Applications Services Agreement with HP
- Improve customer satisfaction, loyalty and retention
- Support new products, channels and markets
- Turn raw data into meaningful information for decision making
- Assess supply chain performance and quantify areas for improvement
- Raise employee productivity
- Oversee all aspects of merchandise and order-to-cash management
- Mix and match existing technologies
Change often brings hidden opportunities. HP helps you capitalize on them using technology. Our service offerings provide the capabilities your company needs to become nimble, lean and productive on all fronts.
- Application Development Services
- Contact Center Outsourcing Services
- Network Management Services
- SOA & Integration
- Storage Management Services
The Results
Leverage HP's capabilities to operate more effectively and grow profitably in the face of evolving consumer demand, heightened competition, increased operating costs and mounting regulatory pressures.
How we've helped other retailers:
- A specialty retailer found rapid growth had overwhelmed its IT infrastructure and call center operations. HP helped reduce IT support costs by more than 30 percent and HP contact center agents significantly reduced wait times.
- HP helped a Fortune 100 company free up millions of dollars by reducing call center costs, liquidating distribution facilities and improving cash flow via better inventory management.
- A leading convenience store chain depends on HP to manage its IT portfolio of more than 150 applications and nearly 70 different technologies. Our team also developed a proprietary business intelligence solution to help this convenience leader make smarter and faster business decisions.
More Information
HP In the Retail Industry Fact Sheet
SAP and the Retail Industry Fact Sheet
CI&R Applications Modernization Profile Sheet
HP Manufacturing & Distribution Industry Overview
A Targeted Core Merchandising Solution For Retail Profile Sheet
Manage Retail Vulnerabilities With a Comprehensive Plan Profile Sheet
Consumer Direct Services for Consumer & Retail Industries Solution Overview PDF
Identity and Access Management Profile Sheet
For more information about what HP can do for you, submit a business inquiry.
Retail Industry Contact Information
HP Enterprise Services Consumer & Retail Leader Mike Klaus
Mike Klaus brings more than 25 years of industry and consulting experience helping companies improve their operational performance. He also has extensive experience in the consumer products, high-tech and retail industries.