When the state of Michigan decided to consolidate the 23 separate IT organizations within its executive branch, it called on EDS, now HP, for help.
As part of the project, we trained state staff on industry best practices and standards while establishing a system for identifying and prioritizing process improvements. To better focus the organization on the agencies it serves and enable greater enterprisewide collaboration, we implemented a new customer relationship management model. This provides state agencies with a single point of contact while bringing the Department of Information Technology (DIT) decision-making down to the operational level and freeing DIT leaders to focus on strategic planning.
Today, revamped processes mirror industry-best practices, ensuring state employees are equipped with everything they need to work more effectively and efficiently. The result: significantly improved service delivery and greater client satisfaction.
Download the full version: Michigan Department of Information Technology Case Study