Emergency Response Teams Integrate Databases and Information Systems
In a world where attacks and major natural disasters have become front-page news, local governments are focusing intently on how best to deploy their public safety resources to ensure emergency preparedness. They are finding protocol and procedures that worked well in the past may no longer be adequate. City officials in Anaheim, Calif., knew that protecting its citizens against both large-scale crises and everyday emergencies required an innovative, proactive approach to emergency management, with technology as the driving force.
Until now, Anaheim’s public safety agencies operated relatively autonomously. Fire, police and other departments in a city are traditionally organized as separate entities with separate systems, making collaboration difficult. Most incidents are reported directly to the police or fire department. If that agency needs additional resources, officers often have to contact the other departments by phone, radio or e-mail to coordinate activities, which may delay crisis response.
Anaheim envisioned a solution that would provide an integrated view of critical citywide operations within a robust, user-friendly and scalable emergency management solution. Intent on maximizing taxpayer dollars, the city wanted to leverage its current IT investment to achieve this goal. Longtime IT partner HP turned that vision into reality.
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