Video Case Studies
Watch the story of a call center employee who helped a Stage 4 cancer patient in a program for low-income women.
Watch the Arkansas BreastCare video ASX, 1K, 3:40
Read the Arkansas BreastCare transcript PDF, 117K
See how HP employee Evonne Amerine saved the life of an Arkansas BreastCare client.
Watch the Evonne Amerine video ASX, 1K, 4:30
Read the Evonne Amerine transcript PDF, 187K
With HP's help, Arkansas BreastCare increased program enrollment four-fold, helping 17,000 uninsured and under-insured women across the state access the resources and treatment they need to keep breast and cervical cancer at bay.
At the heart of HP's solution is an automated enrollment system that determines program eligibility instantly over the telephone. HP coordinates care through every step of the process from making the initial three-way conference call with the patient, physician's office and HP to managing follow-up visits and processing claims. The system HP developed also supports the program's administrative needs by generating automated appointment reminders, follow-up letters and ID cards.
With HP's call center and technology solutions support, the program processed 156,690 calls and scheduled 33,499 appointments just in 2007.
Download the full version: Arkansas BreastCare Case Study PDF, 136K