Recognizing that new tax legislation would compel extensive changes to its business systems, the Australian Taxation Office (ATO) seized the opportunity to upgrade its older IT infrastructure, expand its mobile computing capabilities and open dozens of new offices.
ATO faced a three-fold challenge: find a full-service provider to implement and manage the new IT infrastructure, transition service delivery responsibility to the new provider, and prepare to deliver the new tax system. Since legislation was being developed concurrently with system development, infrastructure flexibility was a must.
EDS took over IT responsibilities in less than three months, deploying the mobile infrastructure needed to support 3,000 field officers, replacing nearly 14,000 older PCs, and significantly boosting telecommunications, mainframe and midrange capacity so the ATO could focus on core functions.
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