Automated Web Solution Improves Productivity and Sustains Growth
Avista (Web Solution) Video Case Study
See the story of how the Avista-HP customer service portal streamlined processes and enhanced Avista's customer service to control and monitor energy use.
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Avista has had a long history of innovation and commitment to renewable resources. In fact, it is one of the greenest utilities in the nation. With hydro-generation as its anchor low-cost resource, Avista’s energy portfolio also includes thermal generation, biomass, wind and other renewables. Conserving energy also saves resources, and Avista’s energy conservation efforts span more than three decades. With Avista’s customer base growing two to three percent each year, the company saw an opportunity to use technology to enhance its customer service experience. What it envisioned was a new Web application that would improve productivity, sustain growth and provide customers with automated functionality like interactive tools to help them understand their energy consumption. HP partnered with Avista to provide the IT expertise to help bring Avista’s web solution vision to fruition.
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