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Multiple systems and databases challenged payroll and HR administration services at Coles Group Ltd. HP successfully restructured the service in the largest business process outsourcing program of its kind in Australia.
Today, a single SAP payroll system processes all aspects of employee data, resulting in fewer IT interfaces and lower costs. For the first time, the Coles Group has a single view of its entire work force and a more accurate understanding of payroll and HR administration costs. This enhanced visibility enables the company to be more responsive to HR issues.
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