Utility Sets the Bar With Advanced Metering Infrastructure
Detroit Water and Sewerage Department Video Case Study
See how Detroit Water & Sewerage provides better service and how customers can better control water use thanks to an HP automated meter infrastructure solution.
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The third-largest water and sewer utility in the United States, Detroit Water and Sewerage Department, pumps an average of 640 million gallons of clean drinking water each day through its five water treatment plants. The department provides water service to more than four million people across Detroit and southeastern Michigan—almost half the state’s population. Detroit Water and Sewerage Department also provides wastewater service to three million people or 35% of the state’s population.
Yet, serving this growing customer base had become difficult with an 18-year-old water meter infrastructure. Manual meter reading and work order processes led to costly data entry errors, billing inaccuracies and even fraud. To better allocate resources and ensure customer satisfaction, Detroit Water and Sewerage Department wanted to automate meter readings and integrate meter data with its billing system and other applications. The department entrusted the large and complex undertaking to HP.
In the first phase of the project, HP designed software to extract meter data from DWSD’s operations control centers, enabling the continuous, real-time reporting of critical meter data to both the department and its commercial customers. Through the use of an HP-provided computing device, commercial customers gain greater visibility into water usage and system status. Meanwhile, with complete and current usage data in hand, the department can adapt billing rates to mirror demand. HP designed mobile computing devices for downloading and synchronizing meter data with the main database.
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