A federal law enforcement agency needed to achieve technology efficiencies and enhance communication across its far-reaching organization. Agency personnel work around the clock from various sites across the country, relying on technology to communicate, collaborate and access critical information. Until now, the agency provided computers and technical support to personnel nationwide on a case-by-case basis, which not only hindered productivity, it proved costly and limited the agility of the organization. Recognizing this, the federal law enforcement agency set out to bring uniformity and consistency to its IT structure by aligning itself with an IT partner. The agency chose EDS, now HP, to manage its desktop, mobile computing and help desk operations. As a result, the agency will realize a 20 percent operational cost savings of $40.9 million over five years with a customer satisfaction level of close to 90 percent.
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