Content starts here
Using out-of-lease, out-of-warranty computers has proven to be quite cost-effective for this company – in all regards except one. Repair costs on these machines were still higher than the company would have liked. Although a time-and-materials (T&M) estimate process had been created several years ago to give managers visibility to repair costs in excess of $750, the enterprise still had to spend $150 for the repair estimate alone. When these estimates exceeded $1,000, repairs were often declined, and the estimate expense was unrecoverable.
Download the full version: Large Global Client (Warranty) Case Study PDF, 327K