As one of the leading manufacturers of industrial off-road machinery and vehicles in the world, Komatsu’s operations are vast, spanning multiple continents and divisions. Komatsu Europe International (KEISA) manages operations and sales for Komatsu’s construction and mining interests in Europe, the Middle East and Africa. About 90 percent of Komatsu’s production takes place on a built-to-order basis, which makes high-performance IT capable of supporting machine orders, parts distribution and warranty administration worldwide an absolute must.
Komatsu Video Case Study
In this video case study a Komatsu warranty claims processor shows how EDS' .NET-based application improved his efficiency and reduced cost.
Watch the video ASX, 1K, 3:29
Read the transcript PDF, 125K
However, the 15-year-old mainframe-based warranty application that supported three of the company’s four European factories had reached the end of its life cycle. So KEISA set out in search of a robust new warranty and claims solution that could enhance the accuracy and quality of data gathered during the claims process while strengthening collaboration across Komatsu’s various divisions. The existing mainframe application was only available to KEISA’s internal users so business with external dealers, distributors and suppliers had to be handled manually. The company mailed/faxed claims to data-entry companies who then entered this information into the system, a time-consuming process that often left dealers and distributors unsatisfied. Clearly, KEISA needed to modernize its laborious paper claims processes. This would ensure more efficient and reliable claims entry and approval processes, resulting in lower costs associated with human error and inefficiencies. To make it happen, the earthmoving equipment leader made its move to EDS.
Download the full version: Komatsu Europe International Case Study PDF, 118K