Bank Takes Customer and Employee Support To the Next Level
As Spain’s largest savings bank, la Caixa has more than 5,000 branches across the country with more than 25,000 employees. Unlike a traditional banking operation, la Caixa contributes significant time and resources to social programs from immigrant integration projects to the development of financial tools that enable Latin American and North African immigrants to transfer money to their native countries from any of the bank’s 7,200 cashpoint terminals nationwide.
Yet, to effectively maintain these programs and the service integrity that has become the cornerstone of its success, la Caixa decided to outsource its banking operations. This would enable the bank to focus its talent and resources on value-added business objectives rather than mundane, administrative tasks.
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