To enable monitoring of its outsourced banking operations, la Caixa looked to HP for a virtual operational business control center. Thanks to HP's leading-edge business monitoring solution, la Caixa has been able to outsource its banking operations with confidence in its ability to maintain and control service. In addition, the bank has gained the tools it needs to perform in-depth, thorough business analyses to enhance back-office operational control.
By reassigning more than 20 employees to value-added tasks, the bank has improved productivity per operator by 50 percent. This reallocation of resources creates exciting new opportunities for employee development, improving employee satisfaction, and as a result, la Caixa's overall customer service experience.
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