United States-English
HP Enterprise Services
» Contact HP

HP Enterprise Services > Insights and Successes > Case Studies > Index

Case Studies Index

A - C

7-Eleven, Inc.
7-Eleven is known for its innovative use of technology. The company originally turned to EDS in 1991 to support its dynamic merchandising programs and unique distribution model. Today, EDS helps the retail giant maintain its market dominance by managing the critical apps that keep it going 24/7 and providing best-in-class order management.
Abbey National Bank Case Study
Facing mounting competition in the financial services marketplace, this national bank decided to outsource functions including personal loan and mortgage servicing and post-sale processing.
Airport Authority Hong Kong
When overcrowding led this growing hub to build a larger passenger terminal, the IT expertise of HP helped transform the overstretched airport into an overachieving one, winning awards for design, planning and passengers' preferred airport worldwide.
Arkansas BreastCare
With HP's help, Arkansas BreastCare increased program enrollment four-fold, helping 17,000 uninsured and under-insured women across the state access the resources and treatment they need to keep breast and cervical cancer at bay.
AstraZeneca
AstraZeneca wanted to streamline its paper-based share plan administration processes so it called on ExcellerateHRO. The ExcellerateHRO team deployed an automated Web tool, enabling AstraZeneca employees to view their share portfolios and process sale/transfer transactions online.
Australian Taxation Office (ATO)
Recognizing that new tax legislation would compel extensive changes to its business systems, the Australian Taxation Office (ATO) seized the opportunity to upgrade its older IT infrastructure, expand its mobile computing capabilities and open dozens of new offices.
Australian Taxation Office (Infrastructure Modernization)
The Australian Taxation Office (ATO) wanted to ensure consistent customer service during the peak tax filing periods that have historically challenged its infrastructure and system process capacity. With Internet tax filing becoming more popular, the agency also wanted to migrate its core business applications to the Web without impacting daily business.
Avista (Web Solution)
When Avista wanted to modernize its Web solution to improve the customer experience, as well as implement new interactive tools for monitoring usage, viewing billing and payment history, and conserving energy, HP provided the front- and back-office integration to support these new functions.
Avista: Energy Utility Industry Business Case Study
Avista faced multiple industry challenges, including record-high electric and gas prices, changes in the electric and gas utilities regulatory climate, and a need to digitize information that had traditionally been maintained on paper maps.
Belgacom
Belgacom set out to improve its Directory Information Service’s outdated workforce management system. The solution implemented by HP dramatically reduces average call response times, enables call centers to handle more calls without increasing staff and boosts employee job satisfaction.
Belk
HP helped Belk integrate 30 Parisian stores into its network virtually overnight, without ever having to close its doors to customers. The newly converted stores were fully operational by 8 a.m. the following day, three hours before stores opened for business.
Blue Cross Blue Shield of Massachusetts
Pressure is increasing on insurers to transform their processes and operations to meet the demands from shareholders, regulators and customers. HP is working closely with insurers across the globe to address these demands.
Boardroom Inc.
When Boardroom Inc. experienced exponential growth due to the success of its Bottom Line Books, HP helped the company scale operations to handle increased business volumes, improve order processing speed and generate savings in the process.
Building Sustainable BPO
The economic climate may have prompted some companies to consider BPO for short-term cost savings. But as Les Mara of HP explains to FDE, any service provider worth their fees will help clients seek out long-term value and thereby enhance the strategic advantage of BPO.
Child Support Agency Australia
A printable overview of how HP delivered a road map and successful Proof of Concept for the Australian Child Support Agency's transition to a Service-Oriented Architecture (SOA) with streamlined processes, enhanced visibility and IT-business alignment.
City of Anaheim
To accelerate its response to local emergencies, Anaheim needed to improve information sharing among police, fire and other city departments. IT partner EDS helped Anaheim launch an unprecedented virtual emergency management solution that helps the city make smarter, faster decisions and fully leverage its existing IT investments.
Coles Group Limited
Multiple systems and databases challenged payroll and HR administration services at Coles Group Ltd. HP successfully restructured the service in the largest business process outsourcing program of its kind in Australia.
Commonwealth Bank of Australia (Personal Loan Application Solution)
Relying on an outdated, inflexible personal loan system, the Bank decided to consolidate this environment with its more robust home loan system. HP brought the vision to fruition, and in doing so, helped Commonwealth Bank differentiate itself from the Asia Pacific loan market.
Commonwealth Bank of Australia (UNIX) Case Study
The Bank’s mainframe system supporting one of its wealth management services was becoming increasingly costly and cumbersome. To reduce costs and improve processes, it wanted to migrate to a more efficient UNIX-based platform. EDS was happy to help.
Continental Airlines
Continental Airlines extended its 17-year outsourcing relationship with HP to ensure continued IT stability, reliability and efficiency in spite of industry ups and downs.

D - K

Defense Finance and Accounting Service
Overwhelmed by time-consuming, manual paper processes, the U.S. Department of Defense’s Defense Finance and Accounting Service (DFAS) needed a more efficient way of managing important documents. By reengineering business processes with automated workflows, EDS has virtually eliminated paper clogs and errors within the U.S. Department of Defense’s Defense Finance and Accounting Service, while arming the agency with cost savings.
Delphi Packard Electric
This electrical/electronics supplier saw the potential to maximize the return on investment (ROI) of its legacy environment and gain efficiency by reallocating its print services. In stepped EDS, helping to realize this vision and more. Today, Delphi Packard generates and distributes reports and data electronically, which cuts costs by 65 percent.
Detroit Media Partnership
Detroit Media Partnership (DMP) needed to modernize and expand its Web hosting infrastructure to take advantage of new capabilities and on-demand services.
Detroit Water and Sewerage
Pressure is increasing on insurers to transform their processes and operations to meet the demands from shareholders, regulators and customers. HP is working closely with insurers across the globe to address these demands.
DirecTV Video Case Study
See the story of how HP helps DirecTV better serve their customers behind the scenes with cost-effective contact center, customer care, billing and Web site support services.
Dollar Thrifty Automotive Group (DTG)
For its annual employee summit, Dollar Thrifty Automotive Group (DTG) wanted an automated solution to efficiently track attendees. HP quickly adapted a supply chain management technology for this new application. DTG used the solution to determine the summit’s most popular events and make the next summit more efficient.
Dow Chemical Company
For more than 10 years, Dow has relied on EDS for the innovation, management and support needed to run a complex, call and contact center. The relationship between Dow and EDS has been an unqualified success, producing efficiencies and cost savings for Dow far exceeding expectations.
ElectraLink
When ElectraLink set out to improve the electronic data transfer services it provides to the British utility market, the company looked to HP for a leading-edge virtual network capable of transferring large volumes of data fast and flawlessly.
Everest Funeral Planning and Concierge Service
To help consumers manage the financial and emotional stress of a funeral, Everest Funeral Planning and Concierge Service relies on HP for a leading-edge Web solution that compiles, compares and reports prices across more than 20,000 funeral homes nationwide, helping clients negotiate better prices for personalized funeral services.
Federal Agency for the Safety of the Food Chain (FASFC)
In response to global food crises involving such scares as Mad Cow Disease, Belgium’s FASFC decided to modernize its livestock tracking and monitoring system. We delivered a centralized, integrated Web solution that provides a complete picture of animal health from the farm all the way to the dining table.
Federal Civilian Agency
Determined to enhance its standing on the President’s Management Agenda and improve service to citizens, this federal civilian agency looked to EDS, now HP, to deliver an end-to-end solution to help the agency not only achieve its goal, but surpass it.
Federal Law Enforcement Agency
A federal law enforcement agency needed to achieve technology efficiencies and enhance communication across its far-reaching organization. EDS, now HP, provided a simplified IT infrastructure and a best-in-class help desk that helped the agency realize an operational cost savings of $40.9 million.
Federal Ministry of Economy, Family and Youth
The enactment of Austria's Administrative Reform Act meant its Ministry of Economic Affairs and Labour needed to quickly upgrade its technology environment to speed the delivery of services. Outsourcing to HP was the ideal solution.
Federal Ministry of Economy, Family and Youth (Web Portal)
Until recently, the Ministry’s internal and external communications efforts were hampered by an inflexible, costly legacy system. In an effort to provide more responsive, citizen-centric services, the BMWA worked with HP to improve the efficiency of the Ministry’s public Web portal and e-mail messaging system.
Fin-Force
When Fin-Force, a leading third-party payment processor, set out to protect its assets from risk and promote customer service, it looked to HP to help implement a best-in-class risk analysis solution.
Flemish Government
E-mail connectivity helped improve productivity and enable collaboration. But an ever-increasing volume of spam e-mail was threatening to overwhelm the systems. The Ministry turned to HP to help it manage unsolicited e-mails more effectively.
Flemish Government (SOA Platform)
When the Minister-President of the Flemish Government launched an e-government initiative to free citizens from the burden of repetitive paperwork, HP delivered a revolutionary service-oriented architecture (SOA) platform that now enables citizens to complete tasks online in just minutes, while saving the government millions.
FranklinCovey
“Seek first to understand.” It is one of FranklinCovey’s tenets for living and working effectively. It also describes HP’s approach to working with the company.
FranklinCovey (Applications Support) Case Study
FranklinCovey needed to lower costs and redirect resources without sacrificing service. Best Shore® solution by EDS, an HP company, optimized applications support and reduced costs while achieving high levels of service in critical business areas.
FranklinCovey (Help Desk)
By implementing a Best Shore solution for the internal help desk, FranklinCovey realized a 30 percent operational cost savings of $9.3M and significant improvements in structure and response to help desk requests.
German Federal Armed Forces
When European military doctrines required that Germany transform its military capabilities for the 21st century, the German Federal Armed Forces enlisted EDS, now HP, to deliver an automated materiel tracking solution for the logistics supply chain.
Handheld Computing Company
When a major converged networking company decided to spin off its handheld computing subsidiary into a separate entity, the new company had to create a new global IT infrastructure from scratch in just a few weeks. Outsourcing with EDS provided the company with instant resources to help it hit the ground running.
HBOS
To adapt corporate benefits and incentives to meet the changing priorities of colleagues, HBOS collaborated with ExcellerateHRO to enhance its Flexible Benefits Programme for colleagues. As a result, the company increased colleague participation by 30 percent.
Her Majesty's Prison Service (Finance System)
Her Majesty's Prison Service (HMPS) looked to HP to enhance organisationwide visibility and centralise finance, procurement and human resources across all of its 127 prisons in England and Wales.
Hidroeléctrica del Cantábrico Case Study
To maintain focus on strategy and business development in a newly deregulated Spanish energy market, Hidroeléctrica del Cantábrico chose EDS, an HP company, to provide a flexible, highly scalable IT environment able to keep up with the utility’s rapid
Icelandair
Icelandair asked HP to upgrade its legacy-based flight planning system to a more efficient, user friendly, and integrated solution. In so doing Icelandair set out with the major goals of reducing costs, standardizing flight planning processes and increasing enterprisewide visibility.
Imperial Chemical Industries (ICI)
The acquisition of Imperial Chemical Industries (ICI) by industrial coatings leader AkzoNobel required ICI to close its share plans and transition staff in just four months. However, with ICI’s share value on the rise, the company needed ExcellerateHRO to ensure efficient, accurate payout to more than 300 participants all at once, while transforming ICI’s HR processes in support of a seamless merger.
Interjet
An emerging airline, Interjet® wanted to launch its operations within a tight timeframe and with the highest standards of operational excellence. EDS helped the airline meet its launch date with market velocity.
International Air Transport Association
The International Air Transport Association's (IATA's) aging Cargo Account Settlement System (CASS), running on outdated technologies and disparate platforms in multiple countries, was becoming increasingly difficult to manage and use.
Komatsu Europe International
A new claims and warranty system relying on .NET architecture helped one of the world’s leading construction equipment companies complete its transition from an outdated mainframe infrastructure to a next-generation enterprise environment.

L - O

La Caixa
la Caixa was looking for a competitive edge in a crowded market. HP and la Caixa teamed up to improve processes, overcome complexity and launch new technology initiatives.
La Caixa (Monitoring System)
To enable monitoring of its outsourced banking operations, la Caixa looked to HP for a virtual operational business control center. Thanks to HP's leading-edge business monitoring solution, la Caixa has been able to outsource its banking operations with confidence in its ability to maintain and control service.
Large Global Automaker
Facing intense market pressures, this company needed a solution to enable it to improve collaboration enterprise-wide, get products to market faster, and do more with less. HP worked with the company and other vendors to implement a product lifecycle management solution that halved new vehicles' time to market and saved the client a billion dollars.
Large Global Client (Warranty)
To reduce spending on new equipment, this global enterprise stopped automatically replacing its office PCs when the three-year lease expired. However, repairs to these machines were no longer covered by warranty. EDS’ process helped the company better determine whether to repair or replace these machines with surplus equipment when issues arose.
Leading Automaker
This leading automaker wanted expansive Internet-based remote connectivity to better link its worldwide operations with corporate resources. EDS delivered a best-of-breed solution that ensures swift, secure and simple connectivity in more than 150 countries, including high-speed broadband and wireless capabilities.
Leading Publishing Company Case Study
This leading publishing company wanted to expand offerings and increase market share. So it subscribed to EDS, an HP company, for a tried-and-true ordering and fulfillment system to maximize its information technology (IT) investment, reduce costs and improve customer
Leading South American Automaker
This international auto manufacturer was the first to offer online vehicle sales in South America. But competitors were slowly gaining ground in the Internet marketplace. EDS headed a team that revamped the company’s Web site to offer better service, improved selection and more efficient delivery.
Lufthansa Airlines
To integrate a new passenger service system (PSS) into its IT environment, Lufthansa needed to find a way to bridge the new system with data housed in its numerous legacy applications.
Michigan Child Support Enforcement System
The Office of Child Support needed to meet federal standards in its computer systems to avoid penalties. HP established a Project Control/Technical Control Office which not only garnered the federal certification, but also became a model for Michigan’s future IT projects.
Michigan Department of Information Technology
Michigan decided to consolidate the 23 separate IT organizations within its executive branch. With help from HP the state launched an unprecedented organizational change initiative, which resulted in a complete overhaul of processes, communications and governance.
Michigan Department of State (DOS)
Phase II of the Business Application Modernization (BAM) project improved ties within and between the DOS and the Department of Information Technology (DIT), while developing an implementation strategy that will ultimately simplify citizens’ interactions with the DOS.
Michigan Department of Transportation
The State of Michigan has decreased traffic accident fatalities across the state through implementation of its CRASH Process Redesign (CPR). This multi-department effort streamlines the flow of critical information to help State Police monitor high-incident areas, the Department of State to request and channel funding in high risk areas, and the Department of Transportation to provide better reporting and visibility to traffic crash data.
Mövenpick Case Study
Mövenpick, a Switzerland-based multinational holding company, wanted to ensure ironclad protection of its important operational data stored locally on mobile devices. So it turned to IT partner EDS to implement a solution that could recover data quickly, and save money
New Zealand Police
When the New Zealand (NZ) Police decided to modernize its infringement notice processing system from a shared legacy system, EDS, now HP, worked hand-in-hand with the agency to rewrite a new streamlined application that now delivers greater functionality, flexibility and unparalleled processing speed.
NMCI – Virtualizing Servers
The Navy Marine Corps Intranet needed to guarantee Department of Navy personnel could communicate mission-critical information 24/7. Learn how HP virtualized 2,700 servers down to 300 - reducing outage minutes by almost half, decreasing NMCI’s IT footprint by 40 percent and cutting carbon emissions by nearly 7,000 tons.

P - Z

RailAmerica Case Study
RailAmerica needed high-level performance tracking at all levels of its organization. To achieve that, it had to consolidate information across disparate systems and platforms. The EDS-developed, Web-based Executive Information System (EIS) was the answer.
SaskEnergy
With cost pressures increasing in almost direct proportion to customer expectations of service excellence, SaskPower needed the information infrastructure to help it provide affordable, highly responsive power delivery. Outsourcing with EDS, now HP, has given the utility increased flexibility and reliability while keeping technology costs in line with revenues.
SaskPower Case Study
With cost pressures increasing in almost direct proportion to customer expectations of service excellence, SaskPower needed the information infrastructure to help it provide affordable, highly responsive power delivery. Outsourcing with EDS, an HP company, has given the utility increased flexibility and reliability while keeping technology costs in line with revenues.
Société Générale
This financial services company wanted to transform its IT environment. And with a cost structure based on quantity and level of service, Société Générale reduced total cost of ownership of its desktops by 30 percent.
Solutia
When it came time to find new, innovative ways to lower enterprisewide expenses and improve business processes, Solutia collaborated with its trusted IT provider, HP.
Solutia (Centralized Messaging)
With its global applied chemicals business growing more complex, Solutia Inc. decided that centralizing employee communication and collaboration worldwide would help better focus and simplify operations. IT partner HP helped make it happen.
State Government Web Presence
This state government had a scattered Web presence with more than 100 agencies, boards and commissions managing their own distinct Web sites. So the state asked EDS to build a unified Web portal and content management solution with e-commerce capabilities.
STMicroelectronics
With 43,000 employees in 31 countries around the world, STMicroelectronics (ST) frequently moves employees among Europe, Asia and North America. Since 1996, the company has relied on EDS to manage relocations – easing the burden on ST employees while minimizing costs.
Telecom New Zealand
When Telecom New Zealand (TNZ) needed to upgrade its customer management application, it looked to long-standing IT partner EDS to make it happen. Today, TNZ users enjoy faster response times and shorter billing cycles.
Telecom New Zealand (Document Processing)
Telecom New Zealand’s billing statement is its most frequent form of communication with more than 2 million customers. When Telecom entrusted its outbound document processing to EDS, it expected consistent, gradual annual improvements. What it got was perfection – and peace of mind.
Telefônica
To optimize Telefônica’s IT environment, HP developed a strategic plan for migrating the company’s mainframe environment to an EDS service management center (SMC). Ensuring minimal impact to customers, maximum IT performance, and round-the-clock support, EDS moved 31 terabytes of data and 1.5 tons of storage equipment, all in one holiday weekend.
Thomas Built Buses (Inventory and Supply Chain)
Thomas Built Buses wanted to modernize its production facilities. HP implemented innovative solutions like Web-based supply chain management and a wireless production environment to help Thomas Built improve the production capacity, cost and efficiency of its factories. Contact us how we can help you too.
TOTAL
See how the benefits administration solution from ExcellerateHRO has helped improve pension plan processes and member service quality for TOTAL.
Total – Case Study
Total's pensions management became extremely complex following the company's acquisition of two other energy companies. Total turned to ExcellerateHRO to bring all its pension administration services together under a single provider, simplifying management and reducing costs.
Toyota Motor Europe
When Toyota collaborated with Peugeot/Citroen to manufacture a series of compact cars in the Czech Republic, the company turned to EDS for its many years of automotive industry expertise, vast global reach, and proven end-to-end plant start-up methodology and experience.
Transport for London Case Study
When London wanted to implement an integrated ticketing and revenue system, it chose the TranSys consortium, whose principal partners are EDS, an HP company, and Cubic Transportation Systems. The team created one of the most complex and flexible smart card ticketing systems in the world.
TUI AG
With hundreds of flights in progress across Europe at any given time, Germany’s TUI turned to HP to find a way to balance changing customer demand with the most cost-effective routes. EDS’ Flight Planning communicates in real time with the Operations Control System to deliver maximum fuel efficiency without compromising service.
U.S. Wireless Provider
When market growth threatened to overwhelm this wireless provider’s BlackBerry® support call center and compromise customer service, the company relied on the EDS help desk culture to rebuild its relationships with customers and accommodate growth at the same time.
VicRoads
VicRoads wanted a flexible, innovative IT partner to help upgrade and manage the aging platform supporting its Vehicle Registration and Driver Licensing (R&L) services. It called on EDS to quickly upgrade systems and seamlessly move infrastructure.
Vodafone Germany
When Vodafone Germany wanted to streamline its sales system across its German retail locations, HP stepped in with a customized solution – Vodafone Retail Application for Shops (VORAS) – that now ensures faster time to market through better data quality, fewer order errors and a more positive employee experience.
Westpac
Westpac wanted to enhance customer service, improve efficiencies and reduce costs associated with its mortgage processing operations so HP assumed responsibility for the bank's mortgage processing operations.
Wind Telecommunications
Wind wanted to build a telecommunications business from the ground up in Italy’s newly deregulated market. It turned to EDS for its technical expertise in quickly planning, then developing the company’s network database.
Xerox (Business Value Case Study)
When Xerox EMEA set out to cut costs and increase the resources available to support its legacy environment, it looked to IT partner HP. HP relied on onshore and offshore resources to help Xerox centralize support for 96 business-critical applications and transition to a new eSAP-based business application.
Xerox (EDS' Best Shore®)
The European subsidiary of Xerox wanted to reduce costs and reinvest the savings in new applications. EDS consolidated the company’s onshore and offshore resources using EDS’ Best Shore approach, providing a robust support structure for critical legacy applications and optimizing the IT environment for a new SAP solution.