Agility Alliance: Related Case Studies

Federal Ministry of Economy, Family and Youth (Web Portal): Until recently, the Ministry’s internal and external communications efforts were hampered by an inflexible, costly legacy system. In an effort to provide more responsive, citizen-centric services, the BMWA worked with HP to improve the efficiency of the Ministry’s public Web portal and e-mail messaging system.
U.S. Wireless Provider: When market growth threatened to overwhelm this wireless provider’s BlackBerry® support call center and compromise customer service, the company relied on the EDS help desk culture to rebuild its relationships with customers and accommodate growth at the same time.

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