Business Process Outsourcing Services: Related Case Studies

FranklinCovey: “Seek first to understand.” It is one of FranklinCovey’s tenets for living and working effectively. It also describes HP’s approach to working with the company.
Telecom New Zealand: When Telecom New Zealand (TNZ) needed to upgrade its customer management application, it looked to long-standing IT partner EDS to make it happen. Today, TNZ users enjoy faster response times and shorter billing cycles.
Telecom New Zealand (Document Processing): Telecom New Zealand’s billing statement is its most frequent form of communication with more than 2 million customers. When Telecom entrusted its outbound document processing to EDS, it expected consistent, gradual annual improvements. What it got was perfection – and peace of mind.

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