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Communications Media & Entertainment: Related Case Studies
- Belgacom
- Belgacom set out to improve its Directory Information Service’s outdated workforce management system. The solution implemented by HP dramatically reduces average call response times, enables call centers to handle more calls without increasing staff and boosts employee job satisfaction.
- Boardroom Inc.
- When Boardroom Inc. experienced exponential growth due to the success of its Bottom Line Books, HP helped the company scale operations to handle increased business volumes, improve order processing speed and generate savings in the process.
- Detroit Media Partnership
- Detroit Media Partnership (DMP) needed to modernize and expand its Web hosting infrastructure to take advantage of new capabilities and on-demand services.
- Leading Publishing Company Case Study
- This leading publishing company wanted to expand offerings and increase market share. So it subscribed to EDS, an HP company, for a tried-and-true ordering and fulfillment system to
maximize its information technology (IT) investment, reduce costs and improve customer
- Telecom New Zealand
- When Telecom New Zealand (TNZ) needed to upgrade its customer management application, it looked to long-standing IT partner EDS to make it happen. Today, TNZ users enjoy faster response times and shorter billing cycles.
- Telefônica
- To optimize Telefônica’s IT environment, HP developed a strategic plan for migrating the company’s mainframe environment to an EDS service management center (SMC). Ensuring minimal impact to customers, maximum IT performance, and round-the-clock support, EDS moved 31 terabytes of data and 1.5 tons of storage equipment, all in one holiday weekend.
- Vodafone Germany
- When Vodafone Germany wanted to streamline its sales system across its German retail locations, HP stepped in with a customized solution – Vodafone Retail Application for Shops (VORAS) – that now ensures faster time to market through better data quality, fewer order errors and a more positive employee experience.
- Wind Telecommunications
- Wind wanted to build a telecommunications business from the ground up in Italy’s newly deregulated market. It turned to EDS for its technical expertise in quickly planning, then developing the company’s network database.
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