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Communications Service Providers: Related Case Studies
- Telecom New Zealand
- When Telecom New Zealand (TNZ) needed to upgrade its customer management application, it looked to long-standing IT partner EDS to make it happen. Today, TNZ users enjoy faster response times and shorter billing cycles.
- Telecom New Zealand (Document Processing)
- Telecom New Zealand’s billing statement is its most frequent form of communication with more than 2 million customers. When Telecom entrusted its outbound document processing to EDS, it expected consistent, gradual annual improvements. What it got was perfection – and peace of mind.
- Telefônica
- To optimize Telefônica’s IT environment, HP developed a strategic plan for migrating the company’s mainframe environment to an EDS service management center (SMC). Ensuring minimal impact to customers, maximum IT performance, and round-the-clock support, EDS moved 31 terabytes of data and 1.5 tons of storage equipment, all in one holiday weekend.
- Vodafone Germany
- When Vodafone Germany wanted to streamline its sales system across its German retail locations, HP stepped in with a customized solution – Vodafone Retail Application for Shops (VORAS) – that now ensures faster time to market through better data quality, fewer order errors and a more positive employee experience.
- Wind Telecommunications
- Wind wanted to build a telecommunications business from the ground up in Italy’s newly deregulated market. It turned to EDS for its technical expertise in quickly planning, then developing the company’s network database.
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© 2009 Hewlett-Packard Development Company, L.P.
