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Government: Related Case Studies

Australian Taxation Office (ATO)
Recognizing that new tax legislation would compel extensive changes to its business systems, the Australian Taxation Office (ATO) seized the opportunity to upgrade its older IT infrastructure, expand its mobile computing capabilities and open dozens of new offices.
Australian Taxation Office (Infrastructure Modernization)
The Australian Taxation Office (ATO) wanted to ensure consistent customer service during the peak tax filing periods that have historically challenged its infrastructure and system process capacity. With Internet tax filing becoming more popular, the agency also wanted to migrate its core business applications to the Web without impacting daily business.
Child Support Agency Australia
A printable overview of how HP delivered a road map and successful Proof of Concept for the Australian Child Support Agency's transition to a Service-Oriented Architecture (SOA) with streamlined processes, enhanced visibility and IT-business alignment.
City of Anaheim
To accelerate its response to local emergencies, Anaheim needed to improve information sharing among police, fire and other city departments. IT partner EDS helped Anaheim launch an unprecedented virtual emergency management solution that helps the city make smarter, faster decisions and fully leverage its existing IT investments.
Defense Finance and Accounting Service
Overwhelmed by time-consuming, manual paper processes, the U.S. Department of Defense’s Defense Finance and Accounting Service (DFAS) needed a more efficient way of managing important documents. By reengineering business processes with automated workflows, EDS has virtually eliminated paper clogs and errors within the U.S. Department of Defense’s Defense Finance and Accounting Service, while arming the agency with cost savings.
Federal Agency for the Safety of the Food Chain (FASFC)
In response to global food crises involving such scares as Mad Cow Disease, Belgium’s FASFC decided to modernize its livestock tracking and monitoring system. We delivered a centralized, integrated Web solution that provides a complete picture of animal health from the farm all the way to the dining table.
Federal Civilian Agency
Determined to enhance its standing on the President’s Management Agenda and improve service to citizens, this federal civilian agency looked to EDS, now HP, to deliver an end-to-end solution to help the agency not only achieve its goal, but surpass it.
Federal Law Enforcement Agency
A federal law enforcement agency needed to achieve technology efficiencies and enhance communication across its far-reaching organization. EDS, now HP, provided a simplified IT infrastructure and a best-in-class help desk that helped the agency realize an operational cost savings of $40.9 million.
Federal Ministry of Economy, Family and Youth
The enactment of Austria's Administrative Reform Act meant its Ministry of Economic Affairs and Labour needed to quickly upgrade its technology environment to speed the delivery of services. Outsourcing to HP was the ideal solution.
Federal Ministry of Economy, Family and Youth (Web Portal)
Until recently, the Ministry’s internal and external communications efforts were hampered by an inflexible, costly legacy system. In an effort to provide more responsive, citizen-centric services, the BMWA worked with HP to improve the efficiency of the Ministry’s public Web portal and e-mail messaging system.
Flemish Government
E-mail connectivity helped improve productivity and enable collaboration. But an ever-increasing volume of spam e-mail was threatening to overwhelm the systems. The Ministry turned to HP to help it manage unsolicited e-mails more effectively.
Flemish Government (SOA Platform)
When the Minister-President of the Flemish Government launched an e-government initiative to free citizens from the burden of repetitive paperwork, HP delivered a revolutionary service-oriented architecture (SOA) platform that now enables citizens to complete tasks online in just minutes, while saving the government millions.
German Federal Armed Forces
When European military doctrines required that Germany transform its military capabilities for the 21st century, the German Federal Armed Forces enlisted EDS, now HP, to deliver an automated materiel tracking solution for the logistics supply chain.
Her Majesty's Prison Service (Finance System)
Her Majesty's Prison Service (HMPS) looked to HP to enhance organisationwide visibility and centralise finance, procurement and human resources across all of its 127 prisons in England and Wales.
Michigan Child Support Enforcement System
The Office of Child Support needed to meet federal standards in its computer systems to avoid penalties. HP established a Project Control/Technical Control Office which not only garnered the federal certification, but also became a model for Michigan’s future IT projects.
Michigan Department of Information Technology
Michigan decided to consolidate the 23 separate IT organizations within its executive branch. With help from HP the state launched an unprecedented organizational change initiative, which resulted in a complete overhaul of processes, communications and governance.
Michigan Department of State (DOS)
Phase II of the Business Application Modernization (BAM) project improved ties within and between the DOS and the Department of Information Technology (DIT), while developing an implementation strategy that will ultimately simplify citizens’ interactions with the DOS.
Michigan Department of Transportation
The State of Michigan has decreased traffic accident fatalities across the state through implementation of its CRASH Process Redesign (CPR). This multi-department effort streamlines the flow of critical information to help State Police monitor high-incident areas, the Department of State to request and channel funding in high risk areas, and the Department of Transportation to provide better reporting and visibility to traffic crash data.
New Zealand Police
When the New Zealand (NZ) Police decided to modernize its infringement notice processing system from a shared legacy system, EDS, now HP, worked hand-in-hand with the agency to rewrite a new streamlined application that now delivers greater functionality, flexibility and unparalleled processing speed.
NMCI – Virtualizing Servers
The Navy Marine Corps Intranet needed to guarantee Department of Navy personnel could communicate mission-critical information 24/7. Learn how HP virtualized 2,700 servers down to 300 - reducing outage minutes by almost half, decreasing NMCI’s IT footprint by 40 percent and cutting carbon emissions by nearly 7,000 tons.
State Government Web Presence
This state government had a scattered Web presence with more than 100 agencies, boards and commissions managing their own distinct Web sites. So the state asked EDS to build a unified Web portal and content management solution with e-commerce capabilities.
VicRoads
VicRoads wanted a flexible, innovative IT partner to help upgrade and manage the aging platform supporting its Vehicle Registration and Driver Licensing (R&L) services. It called on EDS to quickly upgrade systems and seamlessly move infrastructure.

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