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Managed Mainframe Services: Related Case Studies

Australian Taxation Office (ATO)
Recognizing that new tax legislation would compel extensive changes to its business systems, the Australian Taxation Office (ATO) seized the opportunity to upgrade its older IT infrastructure, expand its mobile computing capabilities and open dozens of new offices.
Australian Taxation Office (Infrastructure Modernization)
The Australian Taxation Office (ATO) wanted to ensure consistent customer service during the peak tax filing periods that have historically challenged its infrastructure and system process capacity. With Internet tax filing becoming more popular, the agency also wanted to migrate its core business applications to the Web without impacting daily business.
Avista: Energy Utility Industry Business Case Study
Avista faced multiple industry challenges, including record-high electric and gas prices, changes in the electric and gas utilities regulatory climate, and a need to digitize information that had traditionally been maintained on paper maps.
Continental Airlines
Continental Airlines extended its 17-year outsourcing relationship with HP to ensure continued IT stability, reliability and efficiency in spite of industry ups and downs.
Federal Civilian Agency
Determined to enhance its standing on the President’s Management Agenda and improve service to citizens, this federal civilian agency looked to EDS, now HP, to deliver an end-to-end solution to help the agency not only achieve its goal, but surpass it.
Hidroeléctrica del Cantábrico Case Study
To maintain focus on strategy and business development in a newly deregulated Spanish energy market, Hidroeléctrica del Cantábrico chose EDS, an HP company, to provide a flexible, highly scalable IT environment able to keep up with the utility’s rapid
SaskEnergy
With cost pressures increasing in almost direct proportion to customer expectations of service excellence, SaskPower needed the information infrastructure to help it provide affordable, highly responsive power delivery. Outsourcing with EDS, now HP, has given the utility increased flexibility and reliability while keeping technology costs in line with revenues.
Telefônica
To optimize Telefônica’s IT environment, HP developed a strategic plan for migrating the company’s mainframe environment to an EDS service management center (SMC). Ensuring minimal impact to customers, maximum IT performance, and round-the-clock support, EDS moved 31 terabytes of data and 1.5 tons of storage equipment, all in one holiday weekend.
VicRoads
VicRoads wanted a flexible, innovative IT partner to help upgrade and manage the aging platform supporting its Vehicle Registration and Driver Licensing (R&L) services. It called on EDS to quickly upgrade systems and seamlessly move infrastructure.

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