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Service Desk and Site Support Services: Related Case Studies

Australian Taxation Office (Infrastructure Modernization)
The Australian Taxation Office (ATO) wanted to ensure consistent customer service during the peak tax filing periods that have historically challenged its infrastructure and system process capacity. With Internet tax filing becoming more popular, the agency also wanted to migrate its core business applications to the Web without impacting daily business.
Avista: Energy Utility Industry Business Case Study
Avista faced multiple industry challenges, including record-high electric and gas prices, changes in the electric and gas utilities regulatory climate, and a need to digitize information that had traditionally been maintained on paper maps.
Continental Airlines
Continental Airlines extended its 17-year outsourcing relationship with HP to ensure continued IT stability, reliability and efficiency in spite of industry ups and downs.
ElectraLink
When ElectraLink set out to improve the electronic data transfer services it provides to the British utility market, the company looked to HP for a leading-edge virtual network capable of transferring large volumes of data fast and flawlessly.
Federal Ministry of Economy, Family and Youth
The enactment of Austria's Administrative Reform Act meant its Ministry of Economic Affairs and Labour needed to quickly upgrade its technology environment to speed the delivery of services. Outsourcing to HP was the ideal solution.
Interjet
An emerging airline, Interjet® wanted to launch its operations within a tight timeframe and with the highest standards of operational excellence. EDS helped the airline meet its launch date with market velocity.
SaskEnergy
With cost pressures increasing in almost direct proportion to customer expectations of service excellence, SaskPower needed the information infrastructure to help it provide affordable, highly responsive power delivery. Outsourcing with EDS, now HP, has given the utility increased flexibility and reliability while keeping technology costs in line with revenues.
VicRoads
VicRoads wanted a flexible, innovative IT partner to help upgrade and manage the aging platform supporting its Vehicle Registration and Driver Licensing (R&L) services. It called on EDS to quickly upgrade systems and seamlessly move infrastructure.

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