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United States: Related Case Studies

7-Eleven, Inc.
7-Eleven is known for its innovative use of technology. The company originally turned to EDS in 1991 to support its dynamic merchandising programs and unique distribution model. Today, EDS helps the retail giant maintain its market dominance by managing the critical apps that keep it going 24/7 and providing best-in-class order management.
Arkansas BreastCare
With HP's help, Arkansas BreastCare increased program enrollment four-fold, helping 17,000 uninsured and under-insured women across the state access the resources and treatment they need to keep breast and cervical cancer at bay.
Avista (Web Solution)
When Avista wanted to modernize its Web solution to improve the customer experience, as well as implement new interactive tools for monitoring usage, viewing billing and payment history, and conserving energy, HP provided the front- and back-office integration to support these new functions.
Avista: Energy Utility Industry Business Case Study
Avista faced multiple industry challenges, including record-high electric and gas prices, changes in the electric and gas utilities regulatory climate, and a need to digitize information that had traditionally been maintained on paper maps.
Belk
HP helped Belk integrate 30 Parisian stores into its network virtually overnight, without ever having to close its doors to customers. The newly converted stores were fully operational by 8 a.m. the following day, three hours before stores opened for business.
Blue Cross Blue Shield of Massachusetts
Pressure is increasing on insurers to transform their processes and operations to meet the demands from shareholders, regulators and customers. HP is working closely with insurers across the globe to address these demands.
Boardroom Inc.
When Boardroom Inc. experienced exponential growth due to the success of its Bottom Line Books, HP helped the company scale operations to handle increased business volumes, improve order processing speed and generate savings in the process.
City of Anaheim
To accelerate its response to local emergencies, Anaheim needed to improve information sharing among police, fire and other city departments. IT partner EDS helped Anaheim launch an unprecedented virtual emergency management solution that helps the city make smarter, faster decisions and fully leverage its existing IT investments.
Defense Finance and Accounting Service
Overwhelmed by time-consuming, manual paper processes, the U.S. Department of Defense’s Defense Finance and Accounting Service (DFAS) needed a more efficient way of managing important documents. By reengineering business processes with automated workflows, EDS has virtually eliminated paper clogs and errors within the U.S. Department of Defense’s Defense Finance and Accounting Service, while arming the agency with cost savings.
Delphi Packard Electric
This electrical/electronics supplier saw the potential to maximize the return on investment (ROI) of its legacy environment and gain efficiency by reallocating its print services. In stepped EDS, helping to realize this vision and more. Today, Delphi Packard generates and distributes reports and data electronically, which cuts costs by 65 percent.
Detroit Media Partnership
Detroit Media Partnership (DMP) needed to modernize and expand its Web hosting infrastructure to take advantage of new capabilities and on-demand services.
Detroit Water and Sewerage
Pressure is increasing on insurers to transform their processes and operations to meet the demands from shareholders, regulators and customers. HP is working closely with insurers across the globe to address these demands.
Dollar Thrifty Automotive Group (DTG)
For its annual employee summit, Dollar Thrifty Automotive Group (DTG) wanted an automated solution to efficiently track attendees. HP quickly adapted a supply chain management technology for this new application. DTG used the solution to determine the summit’s most popular events and make the next summit more efficient.
Everest Funeral Planning and Concierge Service
To help consumers manage the financial and emotional stress of a funeral, Everest Funeral Planning and Concierge Service relies on HP for a leading-edge Web solution that compiles, compares and reports prices across more than 20,000 funeral homes nationwide, helping clients negotiate better prices for personalized funeral services.
Federal Civilian Agency
Determined to enhance its standing on the President’s Management Agenda and improve service to citizens, this federal civilian agency looked to EDS, now HP, to deliver an end-to-end solution to help the agency not only achieve its goal, but surpass it.
Federal Law Enforcement Agency
A federal law enforcement agency needed to achieve technology efficiencies and enhance communication across its far-reaching organization. EDS, now HP, provided a simplified IT infrastructure and a best-in-class help desk that helped the agency realize an operational cost savings of $40.9 million.
FranklinCovey
“Seek first to understand.” It is one of FranklinCovey’s tenets for living and working effectively. It also describes HP’s approach to working with the company.
FranklinCovey (Applications Support) Case Study
FranklinCovey needed to lower costs and redirect resources without sacrificing service. Best Shore® solution by EDS, an HP company, optimized applications support and reduced costs while achieving high levels of service in critical business areas.
FranklinCovey (Help Desk)
By implementing a Best Shore solution for the internal help desk, FranklinCovey realized a 30 percent operational cost savings of $9.3M and significant improvements in structure and response to help desk requests.
Handheld Computing Company
When a major converged networking company decided to spin off its handheld computing subsidiary into a separate entity, the new company had to create a new global IT infrastructure from scratch in just a few weeks. Outsourcing with EDS provided the company with instant resources to help it hit the ground running.
Large Global Automaker
Facing intense market pressures, this company needed a solution to enable it to improve collaboration enterprise-wide, get products to market faster, and do more with less. HP worked with the company and other vendors to implement a product lifecycle management solution that halved new vehicles' time to market and saved the client a billion dollars.
Large Global Client (Warranty)
To reduce spending on new equipment, this global enterprise stopped automatically replacing its office PCs when the three-year lease expired. However, repairs to these machines were no longer covered by warranty. EDS’ process helped the company better determine whether to repair or replace these machines with surplus equipment when issues arose.
Leading Automaker
This leading automaker wanted expansive Internet-based remote connectivity to better link its worldwide operations with corporate resources. EDS delivered a best-of-breed solution that ensures swift, secure and simple connectivity in more than 150 countries, including high-speed broadband and wireless capabilities.
Leading Publishing Company Case Study
This leading publishing company wanted to expand offerings and increase market share. So it subscribed to EDS, an HP company, for a tried-and-true ordering and fulfillment system to maximize its information technology (IT) investment, reduce costs and improve customer
Michigan Child Support Enforcement System
The Office of Child Support needed to meet federal standards in its computer systems to avoid penalties. HP established a Project Control/Technical Control Office which not only garnered the federal certification, but also became a model for Michigan’s future IT projects.
Michigan Department of Information Technology
Michigan decided to consolidate the 23 separate IT organizations within its executive branch. With help from HP the state launched an unprecedented organizational change initiative, which resulted in a complete overhaul of processes, communications and governance.
Michigan Department of State (DOS)
Phase II of the Business Application Modernization (BAM) project improved ties within and between the DOS and the Department of Information Technology (DIT), while developing an implementation strategy that will ultimately simplify citizens’ interactions with the DOS.
Michigan Department of Transportation
The State of Michigan has decreased traffic accident fatalities across the state through implementation of its CRASH Process Redesign (CPR). This multi-department effort streamlines the flow of critical information to help State Police monitor high-incident areas, the Department of State to request and channel funding in high risk areas, and the Department of Transportation to provide better reporting and visibility to traffic crash data.
NMCI – Virtualizing Servers
The Navy Marine Corps Intranet needed to guarantee Department of Navy personnel could communicate mission-critical information 24/7. Learn how HP virtualized 2,700 servers down to 300 - reducing outage minutes by almost half, decreasing NMCI’s IT footprint by 40 percent and cutting carbon emissions by nearly 7,000 tons.
RailAmerica Case Study
RailAmerica needed high-level performance tracking at all levels of its organization. To achieve that, it had to consolidate information across disparate systems and platforms. The EDS-developed, Web-based Executive Information System (EIS) was the answer.
SaskEnergy
With cost pressures increasing in almost direct proportion to customer expectations of service excellence, SaskPower needed the information infrastructure to help it provide affordable, highly responsive power delivery. Outsourcing with EDS, now HP, has given the utility increased flexibility and reliability while keeping technology costs in line with revenues.
Solutia
When it came time to find new, innovative ways to lower enterprisewide expenses and improve business processes, Solutia collaborated with its trusted IT provider, HP.
Solutia (Centralized Messaging)
With its global applied chemicals business growing more complex, Solutia Inc. decided that centralizing employee communication and collaboration worldwide would help better focus and simplify operations. IT partner HP helped make it happen.
Thomas Built Buses (Inventory and Supply Chain)
Thomas Built Buses wanted to modernize its production facilities. HP implemented innovative solutions like Web-based supply chain management and a wireless production environment to help Thomas Built improve the production capacity, cost and efficiency of its factories. Contact us how we can help you too.
U.S. Wireless Provider
When market growth threatened to overwhelm this wireless provider’s BlackBerry® support call center and compromise customer service, the company relied on the EDS help desk culture to rebuild its relationships with customers and accommodate growth at the same time.
Westpac
Westpac wanted to enhance customer service, improve efficiencies and reduce costs associated with its mortgage processing operations so HP assumed responsibility for the bank's mortgage processing operations.

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