As New Zealand's leading telecommunications provider, Telecom New Zealand (TNZ) connects almost every household and business in the country. The cornerstone of its operational environment is its Integrated Customer Management System (ICMS).
Although ICMS had been performing well, it was quickly outgrowing its hardware platform due to ongoing application and data growth. Transaction processing and batch processing had slowed down significantly over time with forecasts projecting that the gradual degradation in performance would pose a serious threat to capacity if left unaddressed. In order to scale to meet the company’s long-term business processing and disaster recovery needs, the entire platform had to be revamped.
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