Content starts here
When market growth threatened to overwhelm this wireless provider’s BlackBerry® support call center and compromise customer service, the company relied on the EDS help desk culture to rebuild its relationships with customers and accommodate growth at the same time. To accommodate growth, EDS took the BlackBerry technical support staff from 40 agents to 200 in the first year.
Download the full version: U.S. Wireless Provider Case Study PDF, 533K