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The European subsidiary of Xerox wanted to reduce costs and reinvest the savings in new applications. EDS proposed migrating the company’s application support operations to its Best Shore model. A comprehensive and collaborative approach, this solution combined onshore and offshore resources to centralize support for Xerox’s 96 business-critical applications. It also provided Xerox with instant access to a wider range of specialized resources, freeing local support teams to focus on the implementation of and transition to the new eSAP solution.
Download the full version: Xerox (EDS' Best Shore®) Case Study PDF, 458K