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White Papers

Get the insights you need to guide you through your next IT project. From global outsourcing dilemmas to industry segment initiatives, EDS’ experts have applied the tried, the true and the unique innovations to almost every possible IT business challenge – and they’ve lived to share their solutions with you.

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Regardless of your industry, EDS offers a flexible new approach to meet your services challenges.

Recently Added White Papers

ICD-10: Why Payers Must Embrace ICD-10 and How They Should Prepare For It (24 Nov 2009)
U.S. healthcare and payer organizations must prepare to meet the demands of ICD-10. Begin realizing the benefits of the expanded classification structure today.
Knowledge Discovery: Managing Beyond Simple Analytic Processes In Healthcare (24 Nov 2009)
Turn healthcare payer data into the knowledge required to make decisions about benefit design and program investments. Learn how to can transform data into actionable knowledge.
External Quality Review: Best Practices for States (24 Nov 2009)
External Quality Review (EQR) activities have the potential to make a major contribution to a state Medicaid program’s quality-improvement activities. This HP paper outlines best practices and resources states can consider when developing their quality-management program.
Creating the Customer-Centric Financial Services Institution (23 Nov 2009)
Creating sustainable organic growth is proving to be difficult, too slow in coming, or altogether elusive for many financial services institutions (FSIs). This is despite heavy investment in various strategies and capabilities designed to boost the value of the companies’ customers. There is a set of new competitors, however, that successfully acquire and grow customer relationships by capitalizing on the same market dynamics that hamper traditional FSIs’ ability to grow. They do this by understanding their customers’ needs, preferences, and behaviors and by using this insight to define strategies that create value. They execute these strategies across the business model in a way that personalizes and measurably increases the value of their customer relationships. We call this the customercentric FSI. Getting there can be your most powerful growth strategy.
Converged Communications in the FSI (23 Nov 2009)
Converged communications enable banks to streamline their operations and optimize costs. Banks that leverage the business implications of these technologies are able to improve customer service, accelerate product delivery, and enhance their competitive position.