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Recently Added White Papers
- Contact Center Modernization: Assessment (19 Nov 2009)
- Assessment is the first step to a successful contact center modernization. Customer-oriented organizations across the industrial and public sectors are now seeking to modernize and transform their contact center operations. Modernization can help virtually any organization reduce costs, improve service and enjoy higher levels of customer satisfaction and retention.
- CIO: Caretaker Or Change Agent? (19 Nov 2009)
- Senior IT decision-makers (chief information officers) are focusing on maintaining the status quo as opposed to improving their organizations' IT alignment with the business. Learn why.
- Cold Aisle Containment: Improving Data Center Efficiency By Air Control (19 Nov 2009)
- Our test environment measures and validates the benefits of cold aisle containment (CAC). Learn the constraints of using direct expansion computer room air conditioners (CRAC).
- Customer Analytics and Intimacy Across the Lifecycle (19 Nov 2009)
- Very few companies have the systems and experience needed to translate customer data (needs, wants, preferences) into usable insights and positive business outcomes. Learn how.
- Agile Card Utility (18 Nov 2009)
- Financial services companies relying on legacy payment card systems are challenged with updating card processing platforms while still controlling capital expenditure. Learn how.