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How can banks leverage the converged communications network?
Communications capabilities play a fundamental role in determining the competitiveness of today’s major banks. The expanded communications network has transformed channel strategy by increasing the breadth of services available at branches, ATMs, and the Internet. Likewise, it has also radically changed enterprise technologies and operations. Communications technologies and applications delivered over the network will have an even more profound impact on strategic decisions regarding customer service delivery, product development, and the management of outsourced operations.