White Papers Index: IT Outsourcing Technology White Papers Index

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Living In An Apps-driven World (08 Jul 2011): This joint HP and PwC viewpoint paper and video, featuring HP’s Ole Krogh Buus, examines the challenges and opportunities for communications service providers from innovation in mobile devices and the rapid growth of mobile apps.
Overcome The Hurdles To Business Transformation (27 Jun 2011): Communications service providers worldwide are looking for ways to reduce costs and total cost of ownership, stimulate revenues, improve the customer experience, and increase customer loyalty. One solution is a business support and operations support systems transformation that yields a competitive advantage.
HP Business Process Management (24 May 2011): Learn how retailers can reduce costs, accelerate growth and innovation, and reduce risk by using business process management.”
Joining the Over-The-Top Revolution (13 Apr 2011): Consumer-direct movement creates both serious threats and vast new opportunities for telcos and cable operators, content producers, aggregators, and device and equipment manufacturers.
Discussing Fundamental Enterprise-Class Cloud Questions (18 Jan 2011)

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4 Steps Put Your Company On Consumers' “Favorites” List: You know that personalizing the traveler’s buying experience is necessary to remain a competitive player – and is key to differentiating your business whether you’re a supplier, an agency or a player somewhere in between.
A Balanced Innovation Strategy Based On Market Approach: Winning organizations can support their employees’ capacity to invent by understanding the six main forces, with an emphasis on market approach, that affect innovation.
A Green Information Management Approach: By addressing full lifecycle information management, organizations can reduce operational costs for storing and managing information, better meet compliance requirements, and become more environmentally responsible.
A Proactive Security Posture: Regardless of business environment, economic challenge or increase in cyber crime, customers, partners and governments still expect businesses to protect sensitive data.
Accelerate Your Shift: Adopting a service-centric perspective frees organizations to reimagine how they provide technology services.
Accelerated Networks Drive Better Business Outcomes: The role of the Chief Information Officer (CIO) is changing dramatically. In today’s dynamic business environment, CIOs are expected to handle not only the traditional job of keeping the business up and running, but to also focus on delivering services and solutions that support improved bottom-line business outcomes.
Advancing Information Management By Going Back To the Basics: A properly defined information management strategy and policy can help organizations regain control of their valuable corporate knowledge.
Agile Airline Enterprise: Global economic events, wired passengers and growth of low-cost carriers makes the airline industry more competitive on price, cost and yield. Learn how you can be an agile airline.
Agile Payments Management: Read how HP Agile Payments Management addresses inflexible electronic payments and card processing technologies to achieve growth in a challenging payment card industry.
All Business Applications Are Not Born Equal: Learn how the CIO and the boardroom can talk about technology in a common language and transform IT to be a strategic weapon using HP’s Applications Value Ratio framework.
Assess for Success Before Moving to Windows 7: An upfront assessment is a key to success for organizations planning to migrate to Windows 7. Learn about the benefits.
Beyond Labor Arbitrage: HP examines the need for an integrated, end-to-end, multidisciplinary, life cycle approach to operational excellence. Learn how to select your BPO strategic partner.
Breaking the Vicious Circle: Business Dynamics and Application Platforms: Datamonitor details their approach to application modernization services: adaptive innovation based on an agile application platform that exploits maintenance opportunity costs.
Building a Business Case For Service Integration and Management: IT challenges need an effective IT organization to quickly apply new capabilities, scale IT operations, and monitor consumption practices. Tackle the challenges of globalization.
Business Continuity & Recovery Services: HP Business Continuity & Recovery Services works to assess and prioritize risks and potential disruptions, and identify IT compliance and regulatory requirements. Learn more.
Card Payment Technology Convergence: Financial services companies relying on legacy payment card systems are challenged with updating card processing platforms while still controlling capital expenditure. Learn how.
Care Collaboration: Continuity of care requires more than a care manager, patient, healthcare provider, and a payer. Care collaboration and information sharing is necessary among all stakeholders to improve outcomes that manage costs.
Cloud and Its Role In Your Business Technology Ecosystem: See how HP cloud services help business technology ecosystems provide global-class services that streamline business processes, optimize efficiency, and control costs.
Cloud Computing—Offering Opportunities Across the Media and Entertainment Value Chain: The use of digital content, social media and wireless devices is exploding. Learn how cloud computing can help media and entertainment companies thrive in this environment.
Cloud Computing: Myths and Realities: HP is helping organizations investigate cloud computing and develop strategies to capitalize on its potential. In this paper, we explore myths and realities of cloud computing.
Complexity Challenges Faced By CIOs: This report provides insights CIO challenges and solutions to handling data center infrastructure complexity. Download a free copy of the Dimensional Research report.
Converged Communications in the FSI: Converged communications enable banks to streamline their operations and optimize costs. Banks that leverage the business implications of these technologies are able to improve customer service, accelerate product delivery, and enhance their competitive position.
Convergence: The market is adopting convergent telecom and IT networks from voice over IP (applies data network technology to voice networks) to data networks moving toward voice networks.
Core Banking System Replacement: Global financial organizations upgrade core banking systems to improve competitiveness, operational efficiency and regulatory compliance. See how HP can help your institution.
Customer Analytics and Intimacy Across the Lifecycle: Very few companies have the systems and experience needed to translate customer data (needs, wants, preferences) into usable insights and positive business outcomes. Learn how.

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Data Center Improvements For Long-Term Savings: Companies are making data center improvements to increase efficiency, address environmental concerns and save money. Learn how HP can improve your computing environment.
Data Center Migration Methodology: HP uses a time-tested methodology for data center migration to ensure the successful, low-risk movement of critical computer workload. Learn more about Data Center Migration.
Defense Information: Toward 2015: Learn about the changes in IT infrastructure, information management, and provisioning that are required to meet the demands of the 21st century defense force for a Network Enabled Capability.
Designed For Run™—The Quest For Enterprise Agility: Forward-looking organizations seek agility so that they can adapt quickly, efficiently and appropriately to changes in their environment or business strategy. And to be agile, a business must also be seamless. Organizations that will thrive in the future will be those that create a seamless enterprise from one end of their value chain to the other.
Discussing Fundamental Enterprise-Class Cloud Questions
Document Processing In the Digital Age: Discover how our proven electronic data management solutions can meet your document processing needs with lower storage costs and automated work flow processes.
EHR: A Step To Quality Care: The electronic health record (EHR) can improve healthcare costs and quality. Read how HP and Mayo Clinic explore EHR effectiveness for health providers and payers.
Enabling Productivity From Your Global Office of the Close Team: Implementing an integrated close process using modern automation technology and process management best practices will result in better business outcomes for your Office of Finance.
End-to-End Employee Transition Process: As employees are affected by a technology partnering, we’re committed to helping our clients' employees navigate through this change with our end-to-end employee transition process.
End-to-End Employee Transition Process (A4): As employees are affected by a technology partnering, we’re committed to helping our clients' employees navigate through this change with our end-to-end employee transition process.
Enterprise Content Management In a Service-Oriented Architecture: When enterprise content management (ECM) is provided as part of an SOA, users can continue to use existing applications. Learn how this reduces the need for employee training.
Evolution of National Postal Services: A review of emerging new business opportunities and discussion regarding consultative approaches to regaining lost business and cutting costs within the postal services.
External Quality Review: Best Practices for States: External Quality Review (EQR) activities have the potential to make a major contribution to a state Medicaid program’s quality-improvement activities. This HP paper outlines best practices and resources states can consider when developing their quality-management program.
Finance & Administration BPO Transitions: Making the Right First Step: HP examines best practices for transitioning finance operations into a BPO service delivery model. Learn the importance of identifying and mitigating the risks of outsourcing.
Financial Services Legacy Modernization: Find out why legacy modernization (updating and simplifying core applications and infrastructure) is essential for aggressive growth in the financial services industry.
From Data To Insight: A missing component to informed, responsive decisions is a structured, predictive program of business intelligence and analytics. Find out how data helps you gain business insight.
Governance: The Key To Unlocking the Challenges of SOA: Closed-loop SOA governance models facilitate runtime policy enforcement, service planning and funding. Discover key governance issues for service-oriented architecture benefits.
Green Versus Lean: A Green Vision For the Modern Consumer Age: Sustainable behaviors (recycling, carbon footprint reduction) are increasingly required by corporations, consumers and government. See how CPG companies innovatively achieve green.
Harmonizing Modernization and SOA For Enterprise Transformation: Realize exponential gains by combining modernization and service-oriented architectures (SOA) with transformation strategy execution. Learn more about SOA modernization.
Health Reform's Impact on Medicaid: Massive change is coming to the American health insurance system and Medicaid agencies will play a major role in the success of health reform via the Affordable Care Act.
Healthcare Transformation: Getting There: Find out how government agencies can address the issues and opportunities of healthcare reform that face consumers, providers and payers.
How Information Technology Changes In a Private Equity World: As companies move to private equity firm ownership, CIOs fear information technology budgets will be victim to cost restructuring. Read how privatization helps the IT structure.
How States Can Improve Healthcare Delivery Under ARRA: The American Recovery and Reinvestment Act (ARRA) offers states an impetus to quickly lay the groundwork for health information technology (HIT) implementation.
How To Prepare the Communications Industry For an Evolution Towards Cloud Computing: Cloud computing delivers services over the Internet as-needed in a pay-per-use business model. Read current trends in the communications industry as they relate to cloud computing.
HP Business Process Management: Learn how retailers can reduce costs, accelerate growth and innovation, and reduce risk by using business process management.”
HP Buy-Sell BPO Solution: Achieve greater control, efficiency, and visibility while lowering costs through the HP Buy-Sell Business Process Outsourcing (BPO) Solution.
HP Cloud Assure: HP Cloud Assure is a comprehensive turnkey software and services solution to deliver cloud services. Read how you get cloud benefits without sacrificing control or increasing risk.
HP Virtual Operations Centers for Maritime Domain Awareness & Port Security and Operations Effectiveness: HP’s Virtual Operations Center (VOC) provides a federated, real-time single view of an operational environment to enable a coordinated and collaborative response to any alert.
ICD-10: Why Payers Must Embrace ICD-10 and How They Should Prepare For It: U.S. healthcare and payer organizations must prepare to meet the demands of ICD-10. Begin realizing the benefits of the expanded classification structure today.
Impact of IT on Airline Consolidation: HP has unique airline consolidation capabilities. In this paper, HP examines the opportunities, challenges and operational requirements of a successful airline consolidation.
Impact of U.S. Financial Reforms on Banks and Non-Bank Institutions: Learn how HP can help your business navigate the complex ramifications of the 2010 U.S. financial reforms including new data collection laws, rigorous oversight provisions and reporting requirements for financial institutions.
Improving Contact Centers through Operational Processes: Improve customer relationship management by outsourcing your contact center. Learn how to achieve top box performance in customer delight, reduce costs and improve competitiveness.
Improving Contact Centers Through Operational Processes: Contact centers are crucial touchpoints in customer relationship management. See how HP can optimize operational and customer contact processes to ensure customer delight.
Innovation @ HP: HP is rooted in cutting-edge research and development and significant advances in every information technology area. See how HP solves customer challenges with practical innovation.
Integrated Freight Logistics: Learn about the systems that successful freight logistics require to drive fundamental processes, manage information, and meet productivity requirements.
Interview Series: Future Vision Office: Government Service Delivery in Australia: The convergence of several factors in the current market presents an interesting environment for the Australian Government to consider. How will these factors impact government service delivery moving forward?
It’s Hard To Simplify– But It Pays: HP improves efficiency by 19% (global spend to revenue ratio) in three years by consolidating global spare parts supply chain applications in 77 countries. Learn more.
Joining the Over-The-Top Revolution: Consumer-direct movement creates both serious threats and vast new opportunities for telcos and cable operators, content producers, aggregators, and device and equipment manufacturers.
Knowledge Discovery: Managing Beyond Simple Analytic Processes In Healthcare: Turn healthcare payer data into the knowledge required to make decisions about benefit design and program investments. Learn how to can transform data into actionable knowledge.

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Legacy Modernization: Modernizing legacy applications allows you to adapt to changing demands, meet long-term goals and achieve a consistent ROI. Learn how to become a more agile enterprise.
Leveraged Services Utility Payment Model: Payment services represent a significant revenue stream for banks and are a vital link between a bank and its customers.
Living In An Apps-driven World: This joint HP and PwC viewpoint paper and video, featuring HP’s Ole Krogh Buus, examines the challenges and opportunities for communications service providers from innovation in mobile devices and the rapid growth of mobile apps.
London Insurance Market Research Report: HP surveyed London insurance market business leaders to gain perceptions on technology trends, processes, key enablers, and obstacles. Read the leader insights from 16 companies.
Managed Services On the Rise: CIOs and IT leaders not only see the advantages of using managed services but also expect to move more functions to managed services providers. Learn more.
Managing Change In the Consumer Goods Industry: The current challenging business environment is driving consumer goods companies to find new ways to reinvent themselves to drive margin and top-line growth.
Manufacturing In an Environment of Relentless Change: Manufacturers that understand and quickly adapt to the accelerated change dynamic in the manufacturing industry will likely prosper. Read how you can become an agile enterprise.
Market Scope for Data Center Outsourcing, North America: Data center outsourcing is one of the most mature markets for IT services. Service providers have refined their skills and developed expertise in data center services management.
Mobilizing the Corporate End-user Workforce: Mobility is forecast to become a fertile field for revenue sources, business models, and challenges. See how it’s a lucrative market for communications service providers (CSPs).
Modernizing Health & Human Services: Many health and human services agencies are undertaking IT modernization to give them the agility, security, and results missing with their old legacy systems.
Moving to the Media Cloud: Organizations are looking for more efficient ways to deliver digitized content. HP and Intel explore the benefits of cloud capabilities tuned for media and entertainment.
Multisupplier Governance: CIOs are turning to new outsourcing models including those involving multiple suppliers performing tasks, to increase business scale and enable growth. See how HP can help.
Navigating Difficult Times: However long the economic downturn lasts, in most countries a long-term deterioration in government finances is already projected. HP Enterprise Services believes that government CIOs have to take a longer-term view at the same time as responding to today’s immediate problems.
Navigating the Security Minefield: Financial Insights examines the security and operations risk management challenges that financial institutions face while safeguarding corporate and consumer non-public information.
New Entrants in Emerging Markets: A Sales Channel Strategy: Sales channel strategy drives the market presence of a telecommunications operator when entering an emerging market. Learn how you can define your business identity.
Next Generation Fusion Centers: This paper will discuss and provide recommendations from our subject matter experts at HP for the next generation of fusion centers supported by Intelligence-Led Policing.
Operational Agility: Leading consumer and packaged goods (CPG) companies are focused on sustainable, profitable growth. Emulate nimble and efficient CPG organizations through IT transformation.
Orchestration For The Business-Driven Data Center: HP orchestration services and technologies helps your organization’s IT services and systems do more with less. Learn how HP helps your data center with IT workflow automation.
Outsourcing In a Multichannel Environment: Retailers are modernizing direct channels with integrated order entry, customer service and fulfillment capabilities. Find out how to improve your supply chain management.
Overcome The Hurdles To Business Transformation: Communications service providers worldwide are looking for ways to reduce costs and total cost of ownership, stimulate revenues, improve the customer experience, and increase customer loyalty. One solution is a business support and operations support systems transformation that yields a competitive advantage.

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Payment Recovery Services: Let HP resolve your payment errors (overpayments, duplicate payments, unaccounted rebates), multiple accounts payable systems, and mergers and acquisitions integration issues.
Port Security: A Key Component of Securing Critical Global Infrastructure: Resolve the complexity of port operations and security, with better visibility into and synchronization of the interdependent port operations.
Positive Train Control and IT: Rail operators can capitalize on the mandated implementation of positive train control (PTC) technology. Read how you can gain a competitive advantage in rail transportation.
Preparing For the New Era of Content: The shift to on-demand programming has implications for studios, networks, program originators and distributors. See what it takes for content companies to thrive in a new media environment.
Real-Time Decision Support Framework - Enabling Cybersecurity Command and Control: HP advanced technologies enable organizations to find actionable intelligence, generate precision courses of action, and maintain visibility across business and technology domains.
Removing the Barriers of Distance and Time: For companies who need a unified communications strategy for virtual collaboration, learn more about the HP Web-based collaboration solution that includes audio and video.
Retain Your Customers In a Down Economy: HP describes strategies and tactics organizations can use to best serve and retain their customers in a down economy and enhance the long-term value of customer relationships.
Revitalize Your Enterprise With A Formal Application and Technology Modernization Program: Organizations are modernizing applications and technology to reduce costs, rationalize stagnant portfolios, and improve functionality to make their organizations more agile and competitive.
Securing the Enterprise Wireless LAN: Wireless device use is growing; workers are more mobile than ever. Find out how you can secure your enterprise wireless local area network from security breaches.
Security—Vital To the Smart Grid: The Smart Grid enables smart homes through smart meters and smart sensors within a public-facing communication infrastructure. Learn the importance of securing the Smart Grid.
Security: A Major Imperative For A Service-Oriented Architecture (SOA): The openness of a service-oriented architecture (SOA) creates unique security challenges. Learn how HP addresses SOA security issues with technologies, standards and architectures.
Semantic Interoperability: Standardizing Healthcare Terms: As healthcare grows more complex, standardizing its specialized vocabulary becomes critical. Semantic interoperability is crucial to the success of healthcare organizations.
Service-Oriented Architecture: A service-oriented architecture (SOA) is a foundation to succeed in a global marketplace. Find out how you can become a leaner, more responsive and more agile enterprise.
Service-Oriented Architecture In the Retail Sector: A phased SOA implementation in the retail environment allows you to create services that flexibly respond to changes in consumer demand, product design and supply chain operations.
Service-Oriented Architecture In the Transportation Industry: A service-oriented architecture is foundational for hotel, cruise line, air service and transportation firms to modernize legacy software systems and use efficient applications.
Service-Oriented Architecture Management: An effective service-oriented architecture management (SOA) strategy will address governance, service lifecycle, run-time operations, security, interoperability, reuse and agility.
Shared Services In a New Technology Environment: It's difficult for Finance Shared Service organizations to sustain earlier levels of value generation. Learn how technology enables innovative ways to drive performance and value.
Single Euro Payments Area (SEPA): The cycle of change in the payments industry brought about by successive waves of regulation, most recently SEPA, continues to accelerate. Industry analysts predict that banks’ payments revenues will be reduced by between 30% and 60% against a backdrop of increasing volumes.
Streamlining Enrollment and Paperless Verification: Find out how HP can help you streamline healthcare enrollment and paperless verification amidst federal health reform that is increasing demand for healthcare program services.
Technology In Insurance For Better Business Outcomes: Legacy technology for insurers remains a significant constraint. Read the HP research for a global insurance research project and survey of the Lloyd’s and London Insurance market.
The Advantages of a Global Service Provider for 21st Century Gaming: Game publishers must develop and sustain an infrastructure to support hundreds of thousands of simultaneous online gamers. Find out how you can capitalize on the MMOG gaming market.
The Agile Telecommunications Customer: Consumer-driven digital lifestyle demands greater speed and functionality. Read how communications service providers can fill a unique niche to support the consumer demand.
The Agility Alliance: Partnering For Dynamic Computing: As a critical component of our value proposition, our robust partnering efforts serve to compliment and enhance our capabilities so we can jointly attract and fulfill customer contracts.
The Cost of Doing Nothing: A Case For Application Transformation: Modernizing applications is a priority for most, if not all, organizations. Why? Legacy infrastructure and monolithic applications have become expensive and unwieldy. Learn more.
The Current and Future Direction of Identity Assurance: The number of managed identities has increased the administrative burden on companies. Let HP help address your identity management issues with identity assurance solutions.
The Data Center of the Future: The data center of the future concentrates on the services that need to be provided to the clients. Read how the data center of the future transforms into a services data center.
The Eight Most Important Best Practices In SOA Governance: SOA governance provides a framework for making and applying the decisions that determine how the SOA will be designed, developed and operated. Apply these to your IT architecture.
The Extended Tax Authority: In this viewpoint paper, David Rimmer, leader for Revenue and Tax in HP's Global Government Industry, writes about how new technologies, such as RFID, XBRL, Web 2.0 and the Semantic Web, can enable greater innovation and flexibility for tax authorities.
The Financial Crisis: Issues and Answers: In this financial crisis, companies need to rethink their operating models and how they acquire, use and sustain IT resources. Learn how you can succeed in this economic downturn.
The Future Vision of Directory Services: Communications service providers (CSPs) must apply new strategies to provide the interactive services that consumers demand. Read how you can adapt with local advertising methods.
The Next Generation of Mail: At a time when governments are focused more than ever on economies and budgets, significant savings can be made through the adoption of alternatives to traditional physical mail.
The Role of Quality In CRM Services: A CRM quality management strategy is key to strengthening customer relationships. See how you can reduce risks, improve customer satisfaction and yield better business outcomes.
The Subprime Decline and IT: Technology’s Role In Restoring the Market: IT can help restore the market for collateralized debt obligations (CDOs) and investment instruments tied to subprime mortgage loans. Learn how HP can help revive your business.
The Value of Talent Management: Senior management can more effectively use business process outsourcing (BPO) and talent management programs to yield world-class results. Break free from average performance.
Tokenization: Increase your ability to protect secure information–and keep your customers’ trust–by adopting data security and monitoring solutions from HP. Learn more.
Tomorrow's Shopping World: How will food retailing look for the next generation? How will changing lifestyles and developing technologies shape the way we shop in the future?
Transformation In Communications: In response to the convergence shift, communications service providers (CSPs) must quickly evolve their operations, technologies and business models. Learn how HP can help you.
Understanding Health Insurance Exchanges: Health Insurance Exchanges are where those seeking insurance would visit a web site, browse competing insurance plans, and make selections that fit the needs of their families.
User End-Point Data Storage Encryption: Data encryption protects personally identifiable, corporate proprietary and sensitive information. Read the options and future trends of user end-point data storage encryption.
Virtual Operations Centers for Maritime Domain Awareness & Port Security and Operations Effectiveness: Government agencies, port authorities and associated organizations must identify, collaborate, prioritize and respond to security, terrorism, emergency and operational events across organizational boundaries and disparate business processes.
Virtualization: The HP Perspective: Virtualization is the abstraction of IT resources from their physical hardware or software-based constructs. The technology commonality is hidden technical detail via encapsulation.
World-Class Data Center: A world-class data center provides the agility to quickly respond to business opportunities, decrease time to market, and generate breakthrough ideas. Read HP data center guidance.