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Recently Added White Papers
- Accelerated Networks Drive Better Business Outcomes (08 Feb 2010)
- The role of the Chief Information Officer (CIO) is changing dramatically. In today’s dynamic business environment, CIOs are expected to handle not only the traditional job of keeping the business up and running, but to also focus on delivering services and solutions that support improved bottom-line business outcomes.
- How Information Technology Changes In a Private Equity World (04 Feb 2010)
- As companies move to private equity firm ownership, CIOs fear information technology budgets will be victim to cost restructuring. Read how privatization helps the IT structure.
- Reducing Complexity Through Application Rationalization (03 Feb 2010)
- HP helps communications service providers with application rationalization and server consolidation. Read how we help CSPs rationalize applications and consolidate servers.
- The Future Vision of Directory Services (29 Jan 2010)
- Communications service providers (CSPs) must apply new strategies to provide the interactive services that consumers demand. Read how you can adapt with local advertising methods.
- World-Class Data Center (28 Jan 2010)
- A world-class data center provides the agility to quickly respond to business opportunities, decrease time to market, and generate breakthrough ideas. Read HP data center guidance.
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- 4 Steps Put Your Company On Consumers' “Favorites” List
You know that personalizing the traveler’s buying experience is necessary to remain a competitive player – and is key to differentiating your business whether you’re a supplier, an agency or a player somewhere in between.- A Balanced Innovation Strategy Based On Market Approach
- Winning organizations can support their employees’ capacity to invent by understanding the six main forces, with an emphasis on market approach, that affect innovation.
- A Green Approach To Managing Information
- By addressing full lifecycle information management, organizations can reduce operational costs for storing and managing information, better meet compliance requirements, and become more environmentally responsible.
- A Proactive Security Posture
- Regardless of business environment, economic challenge or increase in cyber crime, customers, partners and governments still expect businesses to protect sensitive data.
- Accelerated Networks Drive Better Business Outcomes
- The role of the Chief Information Officer (CIO) is changing dramatically. In today’s dynamic business environment, CIOs are expected to handle not only the traditional job of keeping the business up and running, but to also focus on delivering services and solutions that support improved bottom-line business outcomes.
- Advancing Information Management By Going Back To the Basics
- A properly defined information management strategy and policy can help organizations regain control of valuable corporate knowledge. Learn how you can manage information overload.
- Agile Airline Enterprise
- Global economic events, wired passengers and growth of low-cost carriers makes the airline industry more competitive on price, cost and yield. Learn how you can be an agile airline.
- Agile Card Utility
- Financial services companies relying on legacy payment card systems are challenged with updating card processing platforms while still controlling capital expenditure. Learn how.
- Beyond Labor Arbitrage
- HP examines the need for an integrated, end-to-end, multidisciplinary, life cycle approach to operational excellence. Learn how to select your BPO strategic partner.
- Building a Business Case For Service Integration and Management
- IT challenges need an effective IT organization to quickly apply new capabilities, scale IT operations, and monitor consumption practices. Tackle the challenges of globalization.
- Change the Economics of Technology
- The hot new trend is how to use technology. Facing the toughest economic climate in decades, CIOs are faced with budget cuts and project freezes. Find out how to survive and thrive.
- CIO: Caretaker Or Change Agent?
- Senior IT decision-makers (chief information officers) are focusing on maintaining the status quo as opposed to improving their organizations' IT alignment with the business. Learn why.
- Closing the Gap Between Networks and Applications
- Streamlining operations through Network Application Services that support globalization, virtualization, consolidation and optimization.
- Cloud Computing—Offering Opportunities Across the Media and Entertainment Value Chain
- The use of digital content, social media and wireless devices is exploding. Learn how cloud computing can help media and entertainment companies thrive in this environment.
- Cold Aisle Containment: Improving Data Center Efficiency By Air Control
- Our test environment measures and validates the benefits of cold aisle containment (CAC). Learn the constraints of using direct expansion computer room air conditioners (CRAC).
- Contact Center Modernization: Assessment
- Assessment is the first step to a successful contact center modernization. Customer-oriented organizations across the industrial and public sectors are now seeking to modernize and transform their contact center operations. Modernization can help virtually any organization reduce costs, improve service and enjoy higher levels of customer satisfaction and retention.
- Contact Center Virtualization
- Transform your companies' discrete and geographically dispersed contact centers into a single virtual contact center while delivering improved customer service and saving costs.
- Contact Centers
- Improve customer relationship management by outsourcing your contact center. Learn how to achieve top box performance in customer delight, reduce costs and improve competitiveness.
- Converged Communications in the FSI
- Converged communications enable banks to streamline their operations and optimize costs. Banks that leverage the business implications of these technologies are able to improve customer service, accelerate product delivery, and enhance their competitive position.
- Convergence
- The market is adopting convergent telecom and IT networks from voice over IP (applies data network technology to voice networks) to data networks moving toward voice networks.
- Core Banking System Replacement
- Global financial organizations upgrade core banking systems to improve competitiveness, operational efficiency and regulatory compliance. See how HP can help your institution.
- Creating the Customer-Centric Financial Services Institution
- Creating sustainable organic growth is proving to be difficult, too slow in coming, or altogether elusive for many financial services institutions (FSIs). This is despite heavy investment in various strategies and capabilities designed to boost the value of the companies’ customers. There is a set of new competitors, however, that successfully acquire and grow customer relationships by capitalizing on the same market dynamics that hamper traditional FSIs’ ability to grow. They do this by understanding their customers’ needs, preferences, and behaviors and by using this insight to define strategies that create value. They execute these strategies across the business model in a way that personalizes and measurably increases the value of their customer relationships. We call this the customercentric FSI. Getting there can be your most powerful growth strategy.
- Customer Analytics and Intimacy Across the Lifecycle
- Very few companies have the systems and experience needed to translate customer data (needs, wants, preferences) into usable insights and positive business outcomes. Learn how.
- Customer Service Performance
- Read about the current challenges to sustainable revenue growth in the communications industry and how to achieve higher customer retention rates with superior customer service.
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- Data Center Improvements For Long-Term Savings
- Companies are making data center improvements to increase efficiency, address environmental concerns and save money. Learn how HP can improve your computing environment.
- Delivering Contact Center Results Through Multivendor Management
- More companies rely on multiple vendors to deliver contact center services and solutions. Learn the complexity and management challenges of this multivendor approach.
- Designed For Run™—The Quest For Enterprise Agility
- Forward-looking organizations seek agility so that they can adapt quickly, efficiently and appropriately to changes in their environment or business strategy. And to be agile, a business must also be seamless. Organizations that will thrive in the future will be those that create a seamless enterprise from one end of their value chain to the other.
- Document Processing In the Digital Age
- Discover how our proven electronic data management solutions can meet your document processing needs with lower storage costs and automated work flow processes.
- EHR: A Step To Quality Care
- The electronic health record (EHR) can improve healthcare costs and quality. Read how HP and Mayo Clinic explore EHR effectiveness for health providers and payers.
- Enabling Productivity From Your Global Office of the Close Team
- Implementing an integrated close process using modern automation technology and process management best practices will result in better business outcomes for your Office of Finance.
- End-to-End Employee Transition Process
- As employees are affected by a technology partnering, we’re committed to helping our clients' employees navigate through this change with our end-to-end employee transition process.
- End-to-End Employee Transition Process (A4)
- As employees are affected by a technology partnering, we’re committed to helping our clients' employees navigate through this change with our end-to-end employee transition process.
- End-To-End Supply Chain Visibility, Security and Effectiveness
- With heightened concerns for cargo security and continuing pressures for achieving effective emergency response and profitability, the transport sector has been slow to respond as if in denial of lethal and competitive realities.
- Enterprise Content Management In a Service-Oriented Architecture
- When enterprise content management (ECM) is provided as part of an SOA, users can continue to use existing applications. Learn how this reduces the need for employee training.
- Enterprise Content Management: Reasons and Rationale
- Enterprise content management (ECM) effectively captures and manages electronic content. Learn the basics of ECM as well as its potential benefits and pitfalls.
- Evolution of National Postal Services
- A review of emerging new business opportunities and discussion regarding consultative approaches to regaining lost business and cutting costs within the postal services.
- External Quality Review: Best Practices for States
- External Quality Review (EQR) activities have the potential to make a major contribution to a state Medicaid program’s quality-improvement activities. This HP paper outlines best practices and resources states can consider when developing their quality-management program.
- Finance & Administration BPO Transitions: Making the Right First Step
- HP examines best practices for transitioning finance operations into a BPO service delivery model. Learn the importance of identifying and mitigating the risks of outsourcing.
- Financial Services Legacy Modernization
- Legacy modernization-updating and simplifying core applications and infrastructure so the corporation becomes more agile-is essential to prepare for aggressive growth in the financial services industry.
- Focus On Innovation
- Innovation isn't only about inventing new products and services. It's about developing creative processes, thoughtful partnerships and new ways to solve problems.
- Freight Logistics
- Freight logistics enterprises require an integrated information system to be competitive. Read why managing this information is the key to success and how HP can help.
- From Data To Insight
- A missing component to informed, responsive decisions is a structured, predictive program of business intelligence and analytics. Find out how data helps you gain business insight.
- Governance: The Key To Unlocking the Challenges of SOA
- Closed-loop SOA governance models facilitate runtime policy enforcement, service planning and funding. Discover key governance issues for service-oriented architecture benefits.
- Government Journal: Government Transformation
- This HP Government Journal issue discusses government transformation, including public value and e-government, shared services, and a movement toward a citizen-centric government.
- Government Journal: Issue Three
- Issue three of the HP Government Journal focuses on the topic of supply chain and logistics and discusses how data visibility and fusion are beneficial to asset-intensive agencies, such as defense, ports, borders and energy agencies.
- Green Versus Lean: A Green Vision For the Modern Consumer Age
- Sustainable behaviors (recycling, carbon footprint reduction) are increasingly required by corporations, consumers and government. See how CPG companies innovatively achieve green.
- Harmonizing Modernization and SOA For Enterprise Transformation
- Companies realize exponential gains by combining modernization and service-oriented architectures (SOA) with transformation strategy execution. Learn more about SOA modernization.
- Healthcare Transformation: Getting There
- Find out how government agencies can address the issues and opportunities of healthcare reform that face consumers, providers and payers.
- How Information Technology Changes In a Private Equity World
- As companies move to private equity firm ownership, CIOs fear information technology budgets will be victim to cost restructuring. Read how privatization helps the IT structure.
- How States Can Improve Healthcare Delivery Under ARRA
- The American Recovery and Reinvestment Act (ARRA) offers states an impetus to quickly lay the groundwork for health information technology (HIT) implementation.
- How To Prepare the Communications Industry For an Evolution Towards Cloud Computing
- Cloud computing delivers services over the Internet as-needed in a pay-per-use business model. Read current trends in the communications industry as they relate to cloud computing.
- ICD-10: Why Payers Must Embrace ICD-10 and How They Should Prepare For It
- U.S. healthcare and payer organizations must prepare to meet the demands of ICD-10. Begin realizing the benefits of the expanded classification structure today.
- Impact of IT on Airline Consolidation
- HP has unique airline consolidation capabilities. In this paper, HP examines the opportunities, challenges and operational requirements of a successful airline consolidation.
- Improving Contact Centers Through Operational Processes
- Contact centers are crucial touchpoints in customer relationship management. See how HP can optimize operational and customer contact processes to ensure customer delight.
- Innovation @ HP
- HP is rooted in cutting-edge research and development and significant advances in every information technology area. See how HP solves customer challenges with practical innovation.
- Integrating Service and Sales In Customer Relationship Management
- By adopting an integrated, managed approach to sales and service interactions, world-class organizations are relearning the traditional lesson of putting the customer first.
- Intel vPro Technology With Intel Active Management Technology
- Manage your PCs with Intel vPro technology. Learn how to migrate from Microsoft System Management Server to Microsoft System Center Configuration Manager 2007 SP1.
- Interview Series: Future Vision Office: Government Service Delivery in Australia
- The convergence of several factors in the current market presents an interesting environment for the Australian Government to consider. How will these factors impact government service delivery moving forward?
- Knowledge Discovery: Managing Beyond Simple Analytic Processes In Healthcare
- Turn healthcare payer data into the knowledge required to make decisions about benefit design and program investments. Learn how to can transform data into actionable knowledge.
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- Legacy Modernization
- Modernizing legacy applications allows you to adapt to changing demands, meet long-term goals and achieve a consistent ROI. Learn how to become a more agile enterprise.
- Leveraged Services Utility Payment Model
- Payment services represent a significant revenue stream for banks and are a vital link between a bank and its customers.
- London Insurance Market Research Report
- HP surveyed London insurance market business leaders to gain perceptions on technology trends, processes, key enablers, and obstacles. Read the leader insights from 16 companies.
- Managing IT In Tough Times
- It’s critical for CIOs and IT leaders to ask the tough questions about how they structure and manage their IT organization. Learn what kinds of IT investments make sense.
- Manufacturing In an Environment of Relentless Change
- Manufacturers that understand and quickly adapt to the accelerated change dynamic in the manufacturing industry will likely prosper. Read how you can become an agile enterprise.
- Multisupplier Governance
- CIOs are turning to new outsourcing models including those involving multiple suppliers performing tasks, to increase business scale and enable growth. See how HP can help.
- Navigating Difficult Times
However long the economic downturn lasts, in most countries a long-term deterioration in government finances is already projected. HP Enterprise Services believes that government CIOs have to take a longer-term view at the same time as responding to today’s immediate problems.- Navigating the Security Minefield
- Financial Insights examines the security and operations risk management challenges that financial institutions face while safeguarding corporate and consumer non-public information.
- New Entrants in Emerging Markets: A Sales Channel Strategy
- Sales channel strategy drives the market presence of a telecommunications operator when entering an emerging market. Learn how you can define your business identity.
- Next Generation Fusion Centers
- Today, our nation faces an overwhelming issue of being able to effectively prevent the next terrorist attack on the United States. The driving force behind this effort has been the creation of numerous fusion centers to collect, analyze and develop actionable intelligence. But how does any fusion center manage the massive amounts of information that must be ingested, filtered and processed without missing the most important indicators of future crimes or worse?
- Operational Agility
- Leading consumer and packaged goods (CPG) companies are focused on sustainable, profitable growth. Emulate nimble and efficient CPG organizations through IT transformation.
- Orchestration For The Business-Driven Data Center
- HP orchestration services and technologies helps your organization’s IT services and systems do more with less. Learn how HP helps your data center with IT workflow automation.
- Outsourcing In a Multichannel Environment
Retailers are modernizing direct channels with integrated order entry, customer service and fulfillment capabilities. Find out how to improve your supply chain management.
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- Payment Recovery Services
- Let HP resolve your payment errors (overpayments, duplicate payments, unaccounted rebates), multiple accounts payable systems, and mergers and acquisitions integration issues.
- Positive Train Control and IT
- Rail operators can capitalize on the mandated implementation of positive train control (PTC) technology. Read how you can gain a competitive advantage in rail transportation.
- Preparing For the New Era of Content
- The shift to on-demand programming has implications for studios, networks, program originators and distributors. See what it takes for content companies to thrive in a new media environment.
- Reducing Complexity Through Application Rationalization
- HP helps communications service providers with application rationalization and server consolidation. Read how we help CSPs rationalize applications and consolidate servers.
- Removing the Barriers of Distance and Time
- For companies who need a unified communications strategy for virtual collaboration, learn more about the HP Web-based collaboration solution that includes audio and video.
- Retain Your Customers In a Down Economy
- HP describes strategies and tactics organizations can use to best serve and retain their customers in a down economy and enhance the long-term value of customer relationships.
- Securing the Enterprise Wireless LAN
- Wireless device use is growing; workers are more mobile than ever. Find out how you can secure your enterprise wireless local area network from security breaches.
- Security—Vital To the Smart Grid
- The Smart Grid enables smart homes through smart meters and smart sensors within a public-facing communication infrastructure. Learn the importance of securing the Smart Grid.
- Security: A Major Imperative For A Service-Oriented Architecture (SOA)
The openness of a service-oriented architecture (SOA) creates unique security challenges. Learn how HP addresses SOA security issues with technologies, standards and architectures.- Service-Oriented Architecture
- A service-oriented architecture (SOA) is a foundation to succeed in a global marketplace. Find out how you can become a leaner, more responsive and more agile enterprise.
- Service-Oriented Architecture In the Airline Industry
- Air carriers are evaluating a service-oriented architecture (SOA) to become more agile and competitive. Read how application consolidation and modernization are key requirements.
- Service-Oriented Architecture In the Retail Sector
- A phased SOA implementation in the retail environment allows you to create services that flexibly respond to changes in consumer demand, product design and supply chain operations.
- Service-Oriented Architecture In the Transportation Industry
A service-oriented architecture is foundational for hotel, cruise line, air service and transportation firms to modernize legacy software systems and use efficient applications.- Service-Oriented Architecture Management
- An effective service-oriented architecture management (SOA) strategy will address governance, service lifecycle, run-time operations, security, interoperability, reuse and agility.
- Shared Services In a New Technology Environment
- It's difficult for Finance Shared Service organizations to sustain earlier levels of value generation. Learn how technology enables innovative ways to drive performance and value.
- Single Euro Payments Area (SEPA)
- The cycle of change in the payments industry brought about by successive waves of regulation, most recently SEPA, continues to accelerate. Industry analysts predict that banks’ payments revenues will be reduced by between 30% and 60% against a backdrop of increasing volumes.
- Technology In Insurance For Better Business Outcomes
- Legacy technology for insurers remains a significant constraint. Read the HP research for a global insurance research project and survey of the Lloyd’s and London Insurance market.
- The Advantages of a Global Service Provider for 21st Century Gaming
- Game publishers must develop and sustain an infrastructure to support hundreds of thousands of simultaneous online gamers. Find out how you can capitalize on the MMOG gaming market.
- The Agile Telecommunications Customer
- Consumer-driven digital lifestyle demands greater speed and functionality. Read how communications service providers can fill a unique niche to support the consumer demand.
- The Agility Alliance: Partnering For Dynamic Computing
- As a critical component of our value proposition, our robust partnering efforts serve to compliment and enhance our capabilities so we can jointly attract and fulfill customer contracts.
- The Contact Center of the Future In Telecommunications
- Competitive pressure forces communications service providers (CSPs) to contain costs and improve customer service. Read about the transition program to manage customer experience.
- The Current and Future Direction of Identity Assurance
- The number of managed identities has increased the administrative burden on companies. Let HP help address your identity management issues with identity assurance solutions.
- The Data Center of the Future
- The data center of the future concentrates on the services that need to be provided to the clients. Read how the data center of the future transforms into a services data center.
- The Eight Most Important Best Practices In SOA Governance
- SOA governance provides a framework for making and applying the decisions that determine how the SOA will be designed, developed and operated. Apply these to your IT architecture.
- The Extended Tax Authority
- In this viewpoint paper, David Rimmer, leader for Revenue and Tax in HP's Global Government Industry, writes about how new technologies, such as RFID, XBRL, Web 2.0 and the Semantic Web, can enable greater innovation and flexibility for tax authorities.
- The Financial Crisis: Issues and Answers
- In this financial crisis, companies need to rethink their operating models and how they acquire, use and sustain IT resources. Learn how you can succeed in this economic downturn.
- The Future Vision of Directory Services
- Communications service providers (CSPs) must apply new strategies to provide the interactive services that consumers demand. Read how you can adapt with local advertising methods.
- The Role of Quality In CRM Services
- A CRM quality management strategy is key to strengthening customer relationships. See how you can reduce risks, improve customer satisfaction and yield better business outcomes.
- The Subprime Decline and IT: Technology’s Role In Restoring the Market
- IT can help restore the market for collateralized debt obligations (CDOs) and investment instruments tied to subprime mortgage loans. Learn how HP can help revive your business.
- The Value of Talent Management
- Senior management can more effectively use business process outsourcing (BPO) and talent management programs to yield world-class results. Break free from average performance.
- The Workplace of the Future
- Communications service providers (CSPs) need to support mobile, data-centric edge devices. See how you can deliver entertainment, communications and converged computing services.
- Three Ingredients To Improve the Odds of Success During Mergers and Acquisitions
- Retailers are looking at strategic alternatives such as mergers, acquisitions and divestitures to take advantage of the economic downturn and gain market share.
- Tomorrow's Shopping World
- How will food retailing look for the next generation? How will changing lifestyles and developing technologies shape the way we shop in the future?
- Transformation In Communications
- In response to the convergence shift, communications service providers (CSPs) must quickly evolve their operations, technologies and business models. Learn how HP can help you.
- Transforming Defense Logistics Information Services
- A vision and practical approach to achieving transformation. This paper describes a vision of how information services could evolve to deliver and sustain Defence Logistic Transformation business goals and suggests a practical road map to achieve that vision.
- Understanding Health Insurance Exchanges
- Health Insurance Exchanges are where those seeking insurance would visit a web site, browse competing insurance plans, and make selections that fit the needs of their families.
- User End-Point Data Storage Encryption
- Data encryption protects personally identifiable, corporate proprietary and sensitive information. Read the options and future trends of user end-point data storage encryption.
- Virtualization: The HP Perspective
- Virtualization is the abstraction of IT resources from their physical hardware or software-based constructs. The technology commonality is hidden technical detail via encapsulation.
- Virtualizing Contact Centers: The HP and Avaya Approach
- Data and voice convergence in contact center environments is inevitable. Here’s how companies today are benefiting from virtualization based on the experience of Avaya and HP.
- World-Class Data Center
- A world-class data center provides the agility to quickly respond to business opportunities, decrease time to market, and generate breakthrough ideas. Read HP data center guidance.