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Recently Added White Papers

Contact Center Modernization: Assessment (19 Nov 2009): Assessment is the first step to a successful contact center modernization. Customer-oriented organizations across the industrial and public sectors are now seeking to modernize and transform their contact center operations. Modernization can help virtually any organization reduce costs, improve service and enjoy higher levels of customer satisfaction and retention.
CIO: Caretaker Or Change Agent? (19 Nov 2009): Senior IT decision-makers (chief information officers) are focusing on maintaining the status quo as opposed to improving their organizations' IT alignment with the business. Learn why.
Cold Aisle Containment: Improving Data Center Efficiency By Air Control (19 Nov 2009): Our test environment measures and validates the benefits of cold aisle containment (CAC). Learn the constraints of using direct expansion computer room air conditioners (CRAC).
Customer Analytics and Intimacy Across the Lifecycle (19 Nov 2009): Very few companies have the systems and experience needed to translate customer data (needs, wants, preferences) into usable insights and positive business outcomes. Learn how.
Agile Card Utility (18 Nov 2009): Financial services companies relying on legacy payment card systems are challenged with updating card processing platforms while still controlling capital expenditure. Learn how.

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4 Steps Put Your Company On Consumers' “Favorites” List: You know that personalizing the traveler’s buying experience is necessary to remain a competitive player – and is key to differentiating your business whether you’re a supplier, an agency or a player somewhere in between.
A Balanced Innovation Strategy Based On Market Approach: Winning organizations can support their employees’ capacity to invent by understanding the six main forces, with an emphasis on market approach, that affect innovation.
A Green Approach To Managing Information: By addressing full lifecycle information management, organizations can reduce operational costs for storing and managing information, better meet compliance requirements, and become more environmentally responsible.
A Proactive Security Posture: Regardless of business environment, economic challenge or increase in cyber crime, customers, partners and governments still expect businesses to protect sensitive data.
Advancing Information Management By Going Back To the Basics: A properly defined information management strategy and policy can help organizations regain control of valuable corporate knowledge. Learn how you can manage information overload.
Agile Airline Enterprise: Global economic events, wired passengers and growth of low-cost carriers makes the airline industry more competitive on price, cost and yield. Learn how you can be an agile airline.
Agile Card Utility: Financial services companies relying on legacy payment card systems are challenged with updating card processing platforms while still controlling capital expenditure. Learn how.
Banking On an SOA Evolution: Seamless service orientation can change the way your company makes use of technology to compete. A service-oriented architecture (SOA) enables components, applications, functions and systems to be published, consumed and combined dynamically over an intelligent network, enabling virtualization.
Beyond Labor Arbitrage: HP examines the need for an integrated, end-to-end, multidisciplinary, life cycle approach to operational excellence. Learn how to select your BPO strategic partner.
Breaking the Vicious Circle: Business Dynamics and Application Platforms: In this paper, Datamonitor outlines a starkly different approach to AMS i.e. a virtuous cycle of “adaptive innovation” based on an agile application platform that exploits the opportunity cost of maintenance.
Building a Business Case For Service Integration and Management: IT challenges need an effective IT organization to quickly apply new capabilities, scale IT operations, and monitor consumption practices. Tackle the challenges of globalization.
Change the Economics of Technology: The hot new trend is how to use technology. Facing the toughest economic climate in decades, CIOs are faced with budget cuts and project freezes. Find out how to survive and thrive.
CIO: Caretaker Or Change Agent?: Senior IT decision-makers (chief information officers) are focusing on maintaining the status quo as opposed to improving their organizations' IT alignment with the business. Learn why.
Closing the Gap Between Networks and Applications: Streamlining operations through Network Application Services that support globalization, virtualization, consolidation and optimization.
Cloud Computing—Offering Opportunities Across the Media and Entertainment Value Chain: The use of digital content, social media and wireless devices is exploding. Learn how cloud computing can help media and entertainment companies thrive in this environment.
Cold Aisle Containment: Improving Data Center Efficiency By Air Control: Our test environment measures and validates the benefits of cold aisle containment (CAC). Learn the constraints of using direct expansion computer room air conditioners (CRAC).
Contact Center Modernization: Assessment: Assessment is the first step to a successful contact center modernization. Customer-oriented organizations across the industrial and public sectors are now seeking to modernize and transform their contact center operations. Modernization can help virtually any organization reduce costs, improve service and enjoy higher levels of customer satisfaction and retention.
Contact Center Virtualization: Contact centers are a vital resource that many organizations use to serve and interact with their customers. As a result of business expansion and acquisition, many companies now operate multiple contact centers that were established and configured to meet very specific business requirements. Now companies increasingly recognize the value of transforming those discrete and geographically dispersed contact centers into a single virtual contact center that delivers greater productivity, cost savings, easier management and improved customer service.
Contact Centers: Contact centers remain the crucial touchpoint in customer relationship management. Organizations can outsource this technology solution to achieve top box performance in customer delight while significantly reducing costs and improving enterprise competitiveness.
Convergence: The market is seeing an accelerated shift from early adopters to widespread adoption of convergent telecom and information technology (IT) networks globally: Convergence at the corporate level is becoming a reality. As Dr. Jack Murphy, HP Fellow Emeritus, said: “On the voice side, we are seeing a movement toward voice over IP, which takes data network technology and applies it to the voice networks. So voice begins to use data network technologies and infrastructure that was developed over the years. At the same time, we also see data networks moving in the direction of voice networks.”
Core Banking System Replacement: Financial services companies around the world are seeking to upgrade their core banking systems to improve competitiveness, operational efficiency and regulatory compliance. For a variety of reasons, such initiatives are especially challenging for small to mid-sized institutions. HP explores a new approach to core banking system replacement.
Customer Analytics and Intimacy Across the Lifecycle: Very few companies have the systems and experience needed to translate customer data (needs, wants, preferences) into usable insights and positive business outcomes. Learn how.
Customer Service Performance: In today’s increasingly competitive marketplace, communications service providers are searching for new and innovative ways to attract, serve and retain subscribers. To grow their businesses, forward-looking communications service providers recognize the importance of delivering exceptional customer service with the new and existing services they deliver. In this paper, we discuss the current challenges to sustainable revenue growth in the communications industry and the critical role customer service performance can play in addressing this.

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Data Center Improvements for Long-Term Savings: With IT budgets tighter than ever, more and more companies are exploring how making changes to their data centers and computing environments can save them money and also help them address important environmental concerns.
Delivering Contact Center Results Through Multivendor Management: To compete and succeed in today's service-driven environment, more and more companies rely on multiple vendors to deliver contact center services and solutions. This multivendor approach can yield positive results, but it also presents significant complexity and management challenges.
Document Processing In the Digital Age: Enterprise-class document processing is now reaching a new and important level of maturity. Advances in document digitization, the lowering of storage costs and the application of automated work flow processes, organizations can now leverage proven electronic data management solutions.
EDS’ Global Services Network Offers Escape from IT Disruptions: Networking Services The GSN links more than 500 facilities worldwide, including all 13 EDS Service Management Centers (SMCs), all EDS call centers, solution centers and administration centers. This one-of-a-kind, Multi-Protocol Layer Switching (MPLS) network allows EDS and its clients to quickly and easily transfer data around the world in a secure environment.
EHR: A Step To Quality Care: The electronic health record (EHR) holds promise to improve the quality of healthcare and lower care costs. To determine whether or not EHRs actually help meet these goals, providers and payers need the tools, particularly the right data, to measure success. In this paper, HP and Mayo Clinic explore what it takes to get a true picture of EHR effectiveness.
Enabling Productivity From Your Global Office of the Close Team: Implementing an integrated close process using modern automation technology and process management best practices will result in better business outcomes for your Office of Finance.
End-To-End Supply Chain Visibility, Security and Effectiveness: With heightened concerns for cargo security and continuing pressures for achieving effective emergency response and profitability, the transport sector has been slow to respond as if in denial of lethal and competitive realities.
Enterprise Content Management In a Service-Oriented Architecture: Enterprise content management (ECM) vendors typically provide an interface enabling end users to access the content management services out of the box. Problem is users must learn to use the ECM's UI. When ECM is provided as part of a Service-Oriented Architecture, end users may continue using existing familiar applications, reducing the need for training.
Enterprise Content Management: Reasons and Rationale: Enterprise content management (ECM) is increasingly being explored as a solution for more effectively capturing and managing electronic content. Learning the basics of ECM, as well as its potential benefits and pitfalls, is a good place to start before making the leap into what can be a challenging – yet beneficial – undertaking.
Evolution of National Postal Services: A review of emerging new business opportunities and discussion regarding consultative approaches to regaining lost business and cutting costs within the postal services.
External Quality Review: Best Practices for States: External Quality Review (EQR) activities have the potential to make a major contribution to a state Medicaid program’s quality-improvement activities. This paper outlines best practices and resources states can consider when developing their quality-management program.
Finance & Administration BPO Transitions: Making the Right First Step: HP examines best practices for transitioning finance operations into a BPO service delivery model. Learn the importance of identifying and mitigating the risks of outsourcing.
Focus On Innovation: Innovation isn’t only about inventing new products and services. It’s about developing creative processes and thoughtful partnerships. It involves thinking about issues and solving problems in new ways. It’s about creating the best of tomorrow today.
Freight Logistics: Although the importance of integrated freight logistics information is well recognized, the sector has been slow in effecting change related to its role in the supply chain. With heightened cargo security and continuing productivity requirements, freight logistics enterprises require an integrated information system to be competitive.
From Data To Insight: A missing component to informed, responsive decisions is a structured, predictive program of business intelligence and analytics. Find out how data helps you gain business insight.
Global Energy Trends: This viewpoint paper details how intelligent, growth-based investment in energy markets and other infrastructure is needed to ensure a positive future for the global economy. HP analyzes emerging technologies that are helping to reduce costs and risk, while continuing to drive innovation and promote greater customer satisfaction in the energy industry.
Governance: The Key To Unlocking the Challenges of SOA: The service-oriented architecture (SOA) promises to reduce costs, improve performance and generate efficiencies in a wide range of industries. But to reap those benefits, organizations must understand and address a number of key SOA governance issues. In this paper, HP outlines the nine processes of a closed-loop SOA governance model and demonstrates how SOA governance facilitates service planning, service funding and runtime policy enforcement.
Government Journal: Government Transformation: This HP Government Journal issue discusses government transformation, including public value and e-government, shared services, and a movement toward a citizen-centric government.
Government Journal: Issue Three: Issue three of the HP Government Journal focuses on the topic of supply chain and logistics and discusses how data visibility and fusion are beneficial to asset-intensive agencies, such as defense, ports, borders and energy agencies.
Green Solutions Make Business Sense: As environmental sustainability moves to the global forefront, businesses are looking for ways to resolve this paradox: the need to address the increasing social and political pressure to become more environmentally responsible and the imperative to stay competitive and profitable.
Green Versus Lean: A Green Vision For the Modern Consumer Age: Sustainable behaviors (recycling, carbon footprint reduction) are increasingly required by corporations, consumers and government. See how CPG companies innovatively achieve green.
Harmonizing Modernization and SOA For Enterprise Transformation: Enterprises realize exponential gains by combining modernization and service-oriented architectures (SOA) while executing their plan for transformation.
Healthcare Transformation: Getting There: In this paper, HP examines how government agencies can address the issues and opportunities of healthcare reform that face consumers, providers and payers, as viewed through the lens of The 360-Degree Healthcare Continuum.
How Information Technology Changes In a Private Equity World: As more corporations move under the ownership of private equity firms, CIOs often fear their technology budgets will fall victim to cost restructuring. Privatization, however, actually helps the information technology (IT) structure within the company. It places enhanced emphasis on technology as a critical resource for growth.
How States Can Improve Healthcare Delivery Under ARRA: The American Recovery and Reinvestment Act (ARRA) offers states an impetus to quickly lay the groundwork for health information technology (HIT) implementation. Learn more.
How To Prepare the Communications Industry For an Evolution Towards Cloud Computing: Cloud computing delivers services over the Internet as-needed in a pay-per-use business model. Read current trends in the communications industry as they relate to cloud computing.
HP Designed for Run™ – The Quest For Enterprise Agility: Forward-looking organizations seek agility so that they can adapt quickly, efficiently and appropriately to changes in their environment or business strategy. And to be agile, a business must also be seamless. Organizations that will thrive in the future will be those that create a seamless enterprise from one end of their value chain to the other.
ICD-10: Why Payers Must Embrace ICD-10 and How They Should Prepare For It: The Centers for Medicare & Medicaid Services (CMS) has published the final rule adopting ICD-10-CM and ICD-10-PCS as medical data code sets under HIPAA, replacing ICD-9-CM. U.S. healthcare organizations – including government and commercial payers and providers – must prepare to meet the demands of ICD-10. Coming alongside healthcare reform, economic pressures and introduction of new technologies, ICD-10 will help force decisions about systems modernization and replacement, vendor relationships and business strategies.
Impact of IT on Airline Consolidation: In this paper, we describe HP's unique airline consolidation capabilities. We examine the challenges and operational requirements for a successful airline consolidation, as well as the opportunities it can provide.
Improving Asset Inventories and Reducing IT Costs with Intel^® vPro^™ Technology PDF, 489K: HP investigated new hardware-based capabilities that are built into PCs with Intel® vPro™ technology. HP concluded that these capabilities could significantly improve remote inventory, management, security, and update tasks, especially for PCs that are powered down, whose operating system is not working, or which do not have management agents installed.
Improving Contact Centers Through Operational Processes: Contact centers are crucial touchpoints in customer relationship management. See how HP can optimize operational and customer contact processes to ensure customer delight.
Innovation @ HP: HP solves customer challenges through practical innovation and has always been rooted in cutting-edge research and development, contributing significant advances in virtually every major information technology (IT) environment.
Integrating Service and Sales In Customer Relationship Management: To succeed in today’s faster and more competitive markets, organizations must find new and effective ways to open new revenue streams, improve enterprise efficiency and foster profitable long-term growth. Many of the world’s leading business organizations are achieving those core objectives by focusing intently on the quality and lifetime value of their customer relationships. By adopting an integrated, managed approach to sales and service interactions, these world-class organizations are relearning the traditional lesson of putting the “customer first.”
Interview Series: Future Vision Office: Government Service Delivery in Australia: The convergence of several factors in the current market presents an interesting environment for the Australian Government to consider. How will these factors impact government service delivery moving forward?
Knowledge Discovery: Managing Beyond Simple Analytic Processes In Healthcare: Organizations spend valuable resources collecting and managing terabytes of data, yet struggle to turn the data into the knowledge required to make decisions about benefit design and program investments. Learn how you can transform data into actionable knowledge.

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Legacy Modernization: Modernizing legacy applications allows you to adapt to changing demands, meet long-term goals and achieve a consistent ROI. Learn how to become a more agile enterprise.
London Insurance Market Research Report: 2008 Report: HP undertook research with 16 London Market organizations (underwriters, brokers, loss adjusters and regulatory bodies) to understand the cultures and behaviors that drive organizations within the sector.
Managing IT In Tough Times: Now more than ever, it’s critical for CIOs and IT leaders to ask the tough questions – about how they structure and manage their organization and about what kinds of investments make sense.
Managing Service Requests In a Multisupplier Environment: If you find it difficult to manage service/product requests and procurement effectively, a new technology system – WebForms – may be a solution for your organization.
Manufacturing in an Environment of Relentless Change: As the pace of change in the next few years continues to accelerate, the companies that best understand the dynamics of this change and adapt the fastest will be most likely to prosper.
Maturing Your Service Level Management Performance Measurement System: It’s time to maximize the business value of the internal IT service-level agreement performance measures, the internal operating-level agreements and the external underpinning contract performance. Keeping all three registered, visible and operationalized helps you turn data into wisdom, while increasing your competitive advantage in the marketplace.
Michael Sohlman On the Nobel Prize and Innovation PDF, 127K: In this interview, Michael Sohlman, executive director of the Nobel Foundation since 1992, discusses the legacy of the Nobel Prize and HP's corporate sponsorship.
Multisupplier Governance: CIOs are turning to new outsourcing models – including those involving multiple suppliers performing a range of tasks – to increase business scale and enable growth.
Navigating Difficult Times: However long the economic downturn lasts, in most countries a long-term deterioration in government finances is already projected. HP Enterprise Services believes that government CIOs have to take a longer-term view at the same time as responding to today’s immediate problems.
Navigating the Security Minefield: Financial Insights examines the security and operations risk management challenges that financial institutions face while safeguarding corporate and consumer non-public information.
New Entrants in Emerging Markets: A Sales Channel Strategy: This paper discusses the approaches and challenges faced by telecommunications organizations as they enter emerging markets. HP suggests a new perspective and provides insight to help operators define their sales channel strategy.
Next Generation Fusion Centers: Today, our nation faces an overwhelming issue of being able to effectively prevent the next terrorist attack on the United States. The driving force behind this effort has been the creation of numerous fusion centers to collect, analyze and develop actionable intelligence. But how does any fusion center manage the massive amounts of information that must be ingested, filtered and processed without missing the most important indicators of future crimes or worse?
Operational Agility: The world’s leading consumer and packaged goods (CPG) companies are focused on sustainable, profitable growth. To become nimbler, more efficient organizations – and support their growth plans – they’re pursuing IT transformation. In this paper, we examine their tactics and suggest how other firms in the industry can emulate this model to ensure their own success.
Orchestration For The Business-Driven Data Center: IT organizations are increasingly under pressure to do more with less and to extract as much value as possible from their IT investment. The focus today is on the quality of service – not only the technology – causing IT organizations to perform more as service providers than support teams and contribute to the business. HP shares insights on how orchestration services and technologies can tie an organization’s IT services and systems to its business goals.
Outsourcing In a Multichannel Environment: Traditional retailers are exploring optimal ways to modernize and expand their direct channels, investing in new, or enhancing existing, online or self-service capabilities. Increasingly, retailers are challenged by changing regulations, such as country-of-origin inspections, enhanced Payment Card Industry (PCI) scrutiny, postal changes, payment options, new e-commerce options and mobile commerce. These changes add complexity and increase the costs required to meet demands and manage supply chains. The majority of retailers are working to cost-effectively create cross-channel, integrated order-entry, customer-service and fulfillment capabilities that improve customer insight and service.

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Positive Train Control and IT: HP is investigating how rail operators may capitalize upon the mandated requirement of network-wide implementation of Positive Train Control technology - beyond the safety and security aspect - in order to gain competitive advantage in the transportation marketplace.
Preparing For the New Era of Content: HP explores what it takes for content companies to thrive in a new media environment as the shift to on-demand programming has implications for studios, networks, program originators and distributors.
Reducing Complexity Through Application Rationalization: Rationalizing applications and the underlying IT infrastructure is a crucial business strategy for today’s communications service providers (CSPs). The approach detailed here not only helps CSPs reduce costs but also gain the speed and flexibility they need to compete more effectively in a rapidly changing market.
Removing the Barriers of Distance and Time: This white paper offers guidance to companies looking to implement a web-based collaboration solution that includes audio and video and outlines what should be considered before investing in this technology.
Requirements Engineering: HP offers expertise in Requirements Engineering and all aspects of the product life cycle. HP Requirements Engineers and information analysts are fully trained and bring experience and tools to client projects.
Retain Your Customers In a Down Economy: HP describes strategies and tactics organizations can use to best serve and retain their customers in a down economy and enhance the long-term value of customer relationships.
Securing the Enterprise Wireless LAN: The depth and breadth of wireless devices continues to grow, and it's a boon for businesses as workers are more mobile than at any time in the past. But that freedom comes with a very real threat of significant security breaches. Companies must protect themselves by employing solutions that secure the enterprise wireless local-area network.
Securing the Modernization Journey: HP's Applications Modernization (AMod) Services ensures the confidentiality, integrity and availability of your data and business logic during the modernization process. AMod also ensures the resulting agile applications are secured properly from the inside out.
Security—Vital To the Smart Grid: The Smart Grid enables smart homes through smart meters and smart sensors within a public-facing communication infrastructure. Learn the importance of securing the Smart Grid.
Security: A Major Imperative For A Service-Oriented Architecture (SOA): The openness of a service oriented architecture (SOA) creates unique and significant security challenges. In this paper, we examine crucial SOA security issues – confidentiality, integrity and availability – and review the technologies, tools, standards and architectures used to ensure SOA security.
Service-Oriented Architecture: A growing number of organizations are migrating to an IT architecture that naturally lends itself to flexibility, cost-efficiency and competitive agility. A service-oriented architecture establishes the key foundation companies need to compete and succeed in a dynamic globalized marketplace.
Service-Oriented Architecture In the Airline Industry: Responding directly to economic and competitive pressures, companies in the airline industry are working to closely manage costs while at the same time improving operational performance and overall customer service.
Service-Oriented Architecture In the Retail Sector: In this viewpoint paper, HP describes a process-oriented, opportunity-driven approach to the implementation of SOA in the retail environment. This phased, results-oriented approach allows companies to create services that respond flexibly to changes in consumer demand, product design and supply chain operations.
Service-Oriented Architecture In the Transportation Industry: By adopting a service-oriented architecture (SOA), hotels, cruise lines, air services firms, and transport providers can lay the foundation needed to modernize legacy software systems and introduce efficient new applications.
Service-Oriented Architecture Management: As organizations move to gain the advantages of service-oriented architecture (SOA), those loosely coupled systems increasingly require the oversight and governance of a robust approach to SOA management. An effective SOA management strategy will address governance, service life cycle, run-time operations, security, interoperability, reuse and agility.
Shared Services In a New Technology Environment: It's difficult for Finance Shared Service organizations to sustain earlier levels of value generation. Learn how technology enables innovative ways to drive performance and value.
Smart Grids – Planning the Intelligent Utilities of the Future: A number of economic, social, political and market forces are pushing utilities to adopt a more intelligent approach to the generation and delivery of electricity. HP examines how Smart Grids that combine the power of information technology with emerging capabilities of environmental technology will enable utilities to anticipate and shape consumer demand for electricity.
SOA and Virtualization: Service-oriented architecture (SOA) and virtualization naturally work together and are rapidly being adopted throughout IT environments. In this paper, we discuss how organizations can leverage these technologies to benefit from the synergies of SOA and virtualization.
Streamline Transitions and Minimize Business Disruptions (A4) PDF, 541K: HP’s End-to-End Employee Transition Process focuses on people care and the well-being of those who might transfer as a result of this partnership. We recognize that a transition is a dynamic and sometimes stressful process, and we’re committed to helping our client’s employees navigate through change.
Streamline Transitions and Minimize Business Disruptions (U.S.) PDF, 534K: HP’s End-to-End Employee Transition Process focuses on people care and the well-being of those who might transfer as a result of this partnership. We recognize that a transition is a dynamic and sometimes stressful process, and we’re committed to helping our client’s employees navigate through change.
The Role of Quality In CRM Services: Maintaining strong relationships with customers and constituents is an imperative for organizations in a competitive, economically challenged business environment. The key to strengthening those relationships is through a formal quality management strategy that can help reduce risks, improve customer satisfaction and yield better business outcomes.
The Advantages of a Global Service Provider for 21st Century Gaming: The massively multiplayer online game (MMOG) market has unlimited growth potential for gaming publishers. But it requires infrastructure – resilient and scalable networks, powerful servers, and strong security are essential to delivering an MMOG experience that will keep players engaged and coming back.
The Agile Telecommunications Customer: Vendor and product-driven marketing are becoming a thing of the past as a consumer-driven digital lifestyle creates demand for greater speed and functionality. Communications service providers can fill a unique niche in this exploding marketplace by making the transformational changes required to support industry change.
The Agility Alliance: Partnering For Dynamic Computing: As a critical component of our value proposition, our robust partnering efforts serve to compliment and enhance our capabilities so we can jointly attract and fulfill customer contracts.
The Contact Center of the Future In Telecommunications: Transformation to a multichannel contact center helps communications service providers make the customer the focus of the organization, deliver a world-class customer experience and contain costs. A successful transformation approach combines process and information technology (IT) capabilities, proven best practices and more.
The Current and Future Direction of Identity Assurance: The surge in the number of “managed identities” has increased not only the administrative burden on companies but represents a significant financial commitment. Economic pressures are forcing companies to look for better, more efficient and lower-cost ways of addressing the problem.
The Data Center of the Future: Technology is changing at an ever faster pace. Unlike in the past when technology could be deployed for technology sake, it is now imperative to deploy technology based on business drivers and needs.
The Eight Most Important Best Practices In SOA Governance: SOA governance provides a framework for making and applying the decisions that determine how the SOA will be designed, developed and operated. In technologists' haste to assess and prove the technology, the more mundane issues of how peoples' jobs should change — and even the organization itself — are usually pushed to the back. But in SOA, that is a recipe for failure. SOA requires IT to take on issues we have not had to address in the past. But now the time is come.
The Extended Tax Authority: In this viewpoint paper, David Rimmer, leader for Revenue and Tax in HP's Global Government Industry, writes about how new technologies, such as RFID, XBRL, Web 2.0 and the Semantic Web, can enable greater innovation and flexibility for tax authorities.
The Financial Crisis: Issues and Answers: To weather today’s storm, institutions will need to rethink their operating models with respect to how they acquire, use and sustain information technology resources.
The Future of Multidimensional CIO: The identity of the world’s first chief information officer has likely been lost to history. The companies that appointed those first CIOs in the late 1970s couldn’t have envisioned the demanding, multidimensional responsibilities into which the position has evolved. As the role continues to gain prominence and value in the modern enterprise, the multiple roles of the job are truly becoming daunting. This paper outlines a few of the many dimensions required for the successful CIO.
The Future Vision of Directory Services: As technology and new business models radically change the face of local advertising, communications service providers (CSPs) must apply new strategies to provide the interactive services consumers demand.
The Path To Activation, Now!: Are you ready to manage your PCs with Intel® vPro technology? Are you planning a migration from Microsoft System Management Server to Microsoft System Center Configuration Manager 2007 SP1? If so, then this document will help answer many of the questions you may have.
The Subprime Decline and IT: Technology’s Role in Restoring The Market: The market for collateralized debt obligations (CDOs) and other investment instruments tied to subprime mortgage loans has shrunk dramatically in the wake of the subprime sector's decline. HP explores IT's role in reviving the business.
The Value of Talent Management: Organizations that want to break free from average performance and become world-class leaders employ a variety of tools and strategies, including talent management programs.
The Workplace of the Future: As a new array of communications tools floods the marketplace, communications service providers (CSPs) are preparing to support these more mobile, data-centric edge devices. To deliver these new entertainment, communications and converged computing services, CSPs must expand their competencies and become more agile, customer-focused enterprises.
Three Ingredients To Improve the Odds of Success During Mergers and Acquisitions: It doesn’t take an expert to tell you that consumer confidence has dropped dramatically over the past year. Even with consumer spending following suit, retailers aren’t giving up. They’re re-trenching and looking at strategic alternatives such as mergers, acquisitions and divestitures to take advantage of the economic downturn and gain market share.
Tomorrow's Shopping World: How will food retailing look for the next generation? How will changing lifestyles and developing technologies shape the way we shop in the future?
Transferring Data To Process Information: The approaches outlined in this paper for sharing data across the enterprise are based on architectural solutions that have been around for a few years. Nevertheless, they are still applicable in today’s world since they directly address the timely availability of a foundational component of information technology – data.
Transformation In Communications: Convergence has come to the communications marketplace, and in response to that shift, communications service providers (CSPs) must move quickly to evolve their operations, technologies and basic business models.
Transforming Defense Logistics Information Services: A vision and practical approach to achieving transformation. This paper describes a vision of how information services could evolve to deliver and sustain Defence Logistic Transformation business goals and suggests a practical road map to achieve that vision.
User End-Point Data Storage Encryption: HP has identified that the protection of personally identifiable, corporate proprietary or otherwise sensitive information is an issue of increasing concern to corporate leaders. This trend has generally been driven by the increase in regulation and legislation regarding the protection of certain types of data.
Virtualization: The HP Perspective: Through active participation, HP and its alliance partners are influencing the direction of virtualization to the benefit of enterprises worldwide.
Virtualizing Contact Centers: The HP and Avaya Approach: Data and voice convergence in contact center environments is inevitable. Here’s how companies today are benefiting from it, based on the experience of Avaya and HP.
World-Class Data Center: A CEO's top area of focus is innovation and breakthroughs that open up new markets. According to a study, between 75 and 90 percent of IT budgets are allocated to the ongoing operations of the infrastructure. To achieve new market breakthrough, the implication is that funding must come from the remaining 10 to 25 percent of the IT budget. The ability to provide this type of funding comes from operational excellence resulting from deployment of world-class tools, processes, and procedures. The data center is a key area. It plays an ever-increasing role in rapidly implementing and exploiting business functions that can increase market opportunities.
Zapping Data Anomalies: The high rate of data warehouse failures and the associated downtime and lost productivity require organizations to take a proactive approach to address data quality issues. Data warehouse professionals can greatly improve the quality of data content by preventing, identifying and monitoring data anomalies. Avoid the pitfalls that cause data warehouse failures through a “zapping” process that can help ensure the success, effectiveness and efficiency of your data warehouse.

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