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Business Process Outsourcing Services: Related White Papers

Beyond Labor Arbitrage
HP examines the need for an integrated, end-to-end, multidisciplinary, life cycle approach to operational excellence. Learn how to select your BPO strategic partner.
Integrating Service and Sales In Customer Relationship Management
To succeed in today’s faster and more competitive markets, organizations must find new and effective ways to open new revenue streams, improve enterprise efficiency and foster profitable long-term growth. Many of the world’s leading business organizations are achieving those core objectives by focusing intently on the quality and lifetime value of their customer relationships. By adopting an integrated, managed approach to sales and service interactions, these world-class organizations are relearning the traditional lesson of putting the “customer first.”
Breaking the Vicious Circle: Business Dynamics and Application Platforms
In this paper, Datamonitor outlines a starkly different approach to AMS i.e. a virtuous cycle of “adaptive innovation” based on an agile application platform that exploits the opportunity cost of maintenance.
Contact Center Modernization: Assessment
Assessment is the first step to a successful contact center modernization. Customer-oriented organizations across the industrial and public sectors are now seeking to modernize and transform their contact center operations. Modernization can help virtually any organization reduce costs, improve service and enjoy higher levels of customer satisfaction and retention.
Contact Center Virtualization
Contact centers are a vital resource that many organizations use to serve and interact with their customers. As a result of business expansion and acquisition, many companies now operate multiple contact centers that were established and configured to meet very specific business requirements. Now companies increasingly recognize the value of transforming those discrete and geographically dispersed contact centers into a single virtual contact center that delivers greater productivity, cost savings, easier management and improved customer service.
Contact Centers
Contact centers remain the crucial touchpoint in customer relationship management. Organizations can outsource this technology solution to achieve top box performance in customer delight while significantly reducing costs and improving enterprise competitiveness.
Delivering Contact Center Results Through Multivendor Management
To compete and succeed in today's service-driven environment, more and more companies rely on multiple vendors to deliver contact center services and solutions. This multivendor approach can yield positive results, but it also presents significant complexity and management challenges.
Document Processing In the Digital Age
Enterprise-class document processing is now reaching a new and important level of maturity. Advances in document digitization, the lowering of storage costs and the application of automated work flow processes, organizations can now leverage proven electronic data management solutions.
Finance & Administration BPO Transitions: Making the Right First Step
HP examines best practices for transitioning finance operations into a BPO service delivery model. Learn the importance of identifying and mitigating the risks of outsourcing.
From Data To Insight
A missing component to informed, responsive decisions is a structured, predictive program of business intelligence and analytics. Find out how data helps you gain business insight.
London Insurance Market Research Report
2008 Report: HP undertook research with 16 London Market organizations (underwriters, brokers, loss adjusters and regulatory bodies) to understand the cultures and behaviors that drive organizations within the sector.
Shared Services In a New Technology Environment
It's difficult for Finance Shared Service organizations to sustain earlier levels of value generation. Learn how technology enables innovative ways to drive performance and value.
The Value of Talent Management
Organizations that want to break free from average performance and become world-class leaders employ a variety of tools and strategies, including talent management programs.
Virtualizing Contact Centers: The HP and Avaya Approach
Data and voice convergence in contact center environments is inevitable. Here’s how companies today are benefiting from it, based on the experience of Avaya and HP.

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