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CRM Managed Services: Related White Papers

Delivering Contact Center Results Through Multivendor Management
To compete and succeed in today's service-driven environment, more and more companies rely on multiple vendors to deliver contact center services and solutions. This multivendor approach can yield positive results, but it also presents significant complexity and management challenges.
Contact Center Modernization: Assessment
Assessment is the first step to a successful contact center modernization. Customer-oriented organizations across the industrial and public sectors are now seeking to modernize and transform their contact center operations. Modernization can help virtually any organization reduce costs, improve service and enjoy higher levels of customer satisfaction and retention.
Customer Analytics and Intimacy Across the Lifecycle
Very few companies have the systems and experience needed to translate customer data (needs, wants, preferences) into usable insights and positive business outcomes. Learn how.
Improving Contact Centers Through Operational Processes
Contact centers are crucial touchpoints in customer relationship management. See how HP can optimize operational and customer contact processes to ensure customer delight.
Integrating Sales and Service In Customer Relationship Management
By adopting an integrated, managed approach to sales and service interactions, world-class organizations are relearning the traditional lesson of putting the “customer first.”
The Data Center of the Future
Technology is changing at an ever faster pace. Unlike in the past when technology could be deployed for technology sake, it is now imperative to deploy technology based on business drivers and needs.
The Future Vision of Directory Services
As technology and new business models radically change the face of local advertising, communications service providers (CSPs) must apply new strategies to provide the interactive services consumers demand.

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