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Healthcare: Related White Papers

Contact Centers
Contact centers remain the crucial touchpoint in customer relationship management. Organizations can outsource this technology solution to achieve top box performance in customer delight while significantly reducing costs and improving enterprise competitiveness.
EHR: A Step To Quality Care
The electronic health record (EHR) holds promise to improve the quality of healthcare and lower care costs. To determine whether or not EHRs actually help meet these goals, providers and payers need the tools, particularly the right data, to measure success. In this paper, HP and Mayo Clinic explore what it takes to get a true picture of EHR effectiveness.
External Quality Review: Best Practices for States
External Quality Review (EQR) activities have the potential to make a major contribution to a state Medicaid program’s quality-improvement activities. This paper outlines best practices and resources states can consider when developing their quality-management program.
Healthcare Transformation: Getting There
In this paper, HP examines how government agencies can address the issues and opportunities of healthcare reform that face consumers, providers and payers, as viewed through the lens of The 360-Degree Healthcare Continuum.
How States Can Improve Healthcare Delivery Under ARRA
The American Recovery and Reinvestment Act (ARRA) offers states an impetus to quickly lay the groundwork for health information technology (HIT) implementation. Learn more.
ICD-10: Why Payers Must Embrace ICD-10 and How They Should Prepare For It
The Centers for Medicare & Medicaid Services (CMS) has published the final rule adopting ICD-10-CM and ICD-10-PCS as medical data code sets under HIPAA, replacing ICD-9-CM. U.S. healthcare organizations – including government and commercial payers and providers – must prepare to meet the demands of ICD-10. Coming alongside healthcare reform, economic pressures and introduction of new technologies, ICD-10 will help force decisions about systems modernization and replacement, vendor relationships and business strategies.
Knowledge Discovery: Managing Beyond Simple Analytic Processes In Healthcare
Organizations spend valuable resources collecting and managing terabytes of data, yet struggle to turn the data into the knowledge required to make decisions about benefit design and program investments. Learn how you can transform data into actionable knowledge.

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