Retail: Related White Papers

Outsourcing In a Multichannel Environment: Traditional retailers are exploring optimal ways to modernize and expand their direct channels, investing in new, or enhancing existing, online or self-service capabilities. Increasingly, retailers are challenged by changing regulations, such as country-of-origin inspections, enhanced Payment Card Industry (PCI) scrutiny, postal changes, payment options, new e-commerce options and mobile commerce. These changes add complexity and increase the costs required to meet demands and manage supply chains. The majority of retailers are working to cost-effectively create cross-channel, integrated order-entry, customer-service and fulfillment capabilities that improve customer insight and service.
Three Ingredients To Improve the Odds of Success During Mergers and Acquisitions: It doesn’t take an expert to tell you that consumer confidence has dropped dramatically over the past year. Even with consumer spending following suit, retailers aren’t giving up. They’re re-trenching and looking at strategic alternatives such as mergers, acquisitions and divestitures to take advantage of the economic downturn and gain market share.

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