Virtualization: Related White Papers

Contact Center Virtualization: Contact centers are a vital resource that many organizations use to serve and interact with their customers. As a result of business expansion and acquisition, many companies now operate multiple contact centers that were established and configured to meet very specific business requirements. Now companies increasingly recognize the value of transforming those discrete and geographically dispersed contact centers into a single virtual contact center that delivers greater productivity, cost savings, easier management and improved customer service.
SOA and Virtualization: Service-oriented architecture (SOA) and virtualization naturally work together and are rapidly being adopted throughout IT environments. In this paper, we discuss how organizations can leverage these technologies to benefit from the synergies of SOA and virtualization.
Virtualization: The HP Perspective: Through active participation, HP and its alliance partners are influencing the direction of virtualization to the benefit of enterprises worldwide.
Virtualizing Contact Centers: The HP and Avaya Approach: Data and voice convergence in contact center environments is inevitable. Here’s how companies today are benefiting from it, based on the experience of Avaya and HP.

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