Drive the Business Value and Financial Return of Your Multivendor Strategy
The challenges in delivering IT excellence at an ever-reducing cost in unstable times is leading more organizations to outsource their IT needs to a network of providers. As a result, many organizations now consider the management of multiple providers one of the true core competencies in IT services. These enterprises recognize that using IT service management disciplines to integrate services across all providers is the critical foundation for executing IT service delivery.
Service integration and management is emerging as one of the three core disciplines—along with business partner alignment and enterprise architecture—that all IT organizations need to meet their business partners’ changing demands. That’s because service integration and management can help an enterprise attain these four distinct goals and deliver a return on its multivendor strategy:
