Refining the Business Process Outsourcing Process
Take It With You
In the world of benchmark data and performance results, the difference between “world-class” and “average” in almost every case is about two percentage points. World-class organizations use a variety of tools and strategies to achieve this critical difference. This paper explores one tool for achieving world-class performance and shows how to draw on the HP expertise and best practices to accelerate business returns using outsourcing as an enablement strategy.
Talent management programs (TMPs) are a major contributor to the two-point world-class advantage. However, HP has found that all too often, success rates are less than satisfactory. The HP experience is that the return on investment from a successful TMP depends on two factors: first, directing the talent management effort toward creating the skills needed to generate value-add outcomes; and second, using outsourcing strategies to retain a lean finance organization dedicated to driving success for the business—not only generating financial data and regulatory compliance reports.
