HP and Microsoft Extend Relationship to Deliver Microsoft Dynamics CRM
Microsoft
As a member of the Agility Alliance, Microsoft provides the standard platform for HP desktop and server operating systems and integrated development environments. HP clients turn to the alliance for development, management and modernization of their mission-critical applications and infrastructure, including the next generation of Dynamics CRM, .NET, workplace and mobility solutions.
As an extension of a long-standing strategic relationship dating back nearly 20 years, HP is now Microsoft’s enterprise partner to deliver Microsoft DynamicsTM CRM consulting and solutions in enterprise scenarios, such as contact centers and sales force automation.
This extended relationship brings proven Microsoft software together with world-class applications consulting, implementation, integration, management hosting, contact center outsourcing and managed services from HP. Microsoft is an HP Agility Alliance partner.
As a certified Microsoft Dynamics CRM (customer relationship management) solution partner, HP offers clients business-proven solutions and implementation expertise to reduce risk, lower costs and improve quality. The full life cycle of Microsoft Dynamics CRM services gives enterprises the increased scalability, high availability and global reach they need to keep their organizations moving forward.
“The expanded Microsoft-HP alliance will provide clients with the ability to deploy Microsoft Dynamics CRM in whatever model best meets their business requirements, whether on-premise, hosted or by outsourcing the entire business process and solution,” said Sean Finnan, HP global vice president of CRM Services. “We expect that this strengthened relationship with an HP Agility Alliance partner will bring together best-practice processes, models and techniques to our leading enterprise clients globally.”
Transformation Helps Department Boost Productivity, Performance
As one example of how this strong alliance benefited a client, a European government department and long-time HP customer needed to strategically align its technology environment with its goals and customer needs. HP and Microsoft delivered a CRM solution that included a 5,000-seat contact center and virtualized all 23 of its contact center sites while improving efficiency and customer service. Though the agency’s transformation program continues, it has already seen service availability rise from 97 percent to 99 percent.
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As part of this expanded alliance, Microsoft and HP will collaborate in developing and delivering new, innovative industry solutions to address customers’ most critical business needs. Anticipated benefits also include a reduced total cost of ownership and improved return on investment of HP-delivered Microsoft Dynamics CRM deployment.
“Working with a global enterprise partner like HP provides tremendous growth opportunities for Microsoft Dynamics CRM,” said Kirill Tatarivoc, corporate vice president of Microsoft Business Solutions. “Together, Microsoft and HP have the opportunity to provide clients with a CRM solution that offers striking innovation combined with world-class delivery.”
Enterprises’ IT systems need to be flexible to be competitive in today’s ever-changing world. CRM systems and the agility they provide are vital to an organization’s survival. Gartner estimates that the global CRM services market, including consulting, systems integration, IT applications management and software support service, will exceed $62.6 billion in 2008.
Currently, HP has more than 26,000 contact center professionals delivering CRM services in 48 languages on behalf of more than 450 clients from 155 global contact centers in 26 countries. HP also has more than 3,600 Microsoft-certified professionals and 2,700 dedicated .NET developers.
HP has been recognized by Microsoft for its contribution in driving world-class solutions on the Microsoft platform to accelerate clients’ productivity, innovation and growth. HP was recently recognized as the Microsoft Partner of the Year for Advanced Infrastructure Solutions and received the 2008 Microsoft award for security excellence.
As a member of the HP Agility Alliance, Microsoft provides the standard platform for HP’s desktop and server operating systems and integrated development environments. HP's commitment is to deliver to clients the next generation of mission-critical applications and infrastructure, including .NET, workplace – including Windows Vista®, Office, Exchange and mobility solutions.
The HP Agility Alliance is a unique coalition of market-leading technology and business services providers aligned to build and deliver seamlessly integrated enterprisewide solutions. Together, HP and its Agility Alliance partners collaborate to offer the applications, business processes and IT solutions clients need for growth, productivity and innovation from a single business partner. HP Agility Alliance partners consist of Cisco, EMC, Microsoft, Oracle, SAP, Sun Microsystems and Xerox.