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Business Process Outsourcing Services: Related News

Calling the Cloud (27 Jul 2009)
Within the next few years, experts say you could be using your mobile device to pay for lunch. It could become your photo I.D., your passport, your library card and pretty much everything else that is currently stored in your wallet. It might also function as a tracking device, a connector to technology in our everyday life, as well as a mini-computer, connecting you to people and products and services in your neighborhood and around the world.
Helping Governments Serve People Through Contact Centers (14 Apr 2009)
Government agencies want to stay ahead of increased Citizen demand and still provide quality services quickly and accurately – without jeopardizing security and citizen privacy. HP can help agencies improve service quality for citizens, deal with increased contact volumes (phone, email, web chat, fax), and reduce the cost of operations, freeing up agencies to focus on cost savings and meeting transparency and accountability requirements.
Morale Management (30 Mar 2009)
Two certainties of management are crisis and change, and when they arrive together, it has the ability to shake an enterprise to the core. At a time when even stalwart companies are undergoing significant changes, maintaining morale is both a challenge and a mandate. Using the right approach can create a stronger leadership team and build confidence among the ranks at every level—even in the current climate.
Five Ways to Cut Costs (30 Mar 2009)
The current economic turmoil has battered corporate revenues with shocking swiftness. Executives are confronting tough decisions on the future of employees, departments, and facilities. The pressure to cut is significant. Yet as the Merrill Lynch case illustrates, such maneuvers entail risk.
Guthy-Renker Extends Consumer Direct Services Agreement With EDS, an HP Company (25 Nov 2008)
PLANO, Texas – EDS, an HP company, and Guthy-Renker, one of the world's largest direct response marketers, today announced a four-year, $531 million contract extension and expansion to the companies’ 13-year relationship.
EDS, an HP Company, Expands Contact Center Managed Services To Include Multivendor Management Capabilities (21 Oct 2008)
PLANO, Texas – EDS, an HP company, today announced the expansion of its Contact Center Managed Services to include features that integrate people, processes and technology, enabling clients to manage multiple vendors and improve the customer experience.
Communications Service Providers Achieving Differentiation Through Superior Customer Service (22 May 2008)
In this time of converging services, new competition and emerging alternate business models, communication service providers (CSPs) who focus on providing superior customer service will have a higher customer retention rate and increase their probability of customers adding on new services. In this paper, EDS examines those challenges and provides recommendations on how to address them.
EDS Chosen To Manage Combat Veteran Call Center For Department of Veterans Affairs (09 May 2008)
HERNDON, Virginia – The U.S. Department of Veterans Affairs (VA) has selected EDS to provide outbound calling services and inbound callback support to facilitate the Combat Veteran Call Center outreach and education campaign to make combat veterans more aware of health care services and benefits available from the VA.
EDS Named Leader In Outsourcing Services By CRM Magazine (09 May 2008)
PLANO, Texas – EDS today announced it has once again been named a leader in the Outsourcing Services Category by CRM Magazine in its 2008 Service Awards. This represents the fourth consecutive year EDS has been recognized for its leadership by one of the world's foremost customer relationship management (CRM) publications.
EDS Signs Global IT Outsourcing Contract With Royal Dutch Shell (31 Mar 2008)
THE HAGUE, Netherlands and LONDON, UK – EDS today announced it has signed a five-year, US$1 billion IT Master Services Agreement (MSA) with Royal Dutch Shell (Shell). Today’s agreement with EDS is one of three IT outsourcing agreements between Shell and three key suppliers, and is expected to deliver Shell a substantial business improvement over the five year initial term of the contract.

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