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CRM Managed Services: Related News

Helping Governments Serve People Through Contact Centers (14 Apr 2009)
Government agencies want to stay ahead of increased Citizen demand and still provide quality services quickly and accurately – without jeopardizing security and citizen privacy. HP can help agencies improve service quality for citizens, deal with increased contact volumes (phone, email, web chat, fax), and reduce the cost of operations, freeing up agencies to focus on cost savings and meeting transparency and accountability requirements.
Maintaining Protective Measures (07 Jul 2008)
In this Q&A, Bryan Palma, EDS vice president, Global Information Security, discusses how EDS helps clients around the world meet customer expectations in an open and accessible marketplace while still maintaining protective measures.
EDS Chosen To Manage Combat Veteran Call Center For Department of Veterans Affairs (09 May 2008)
HERNDON, Virginia – The U.S. Department of Veterans Affairs (VA) has selected EDS to provide outbound calling services and inbound callback support to facilitate the Combat Veteran Call Center outreach and education campaign to make combat veterans more aware of health care services and benefits available from the VA.
EDS Named Leader In Outsourcing Services By CRM Magazine (09 May 2008)
PLANO, Texas – EDS today announced it has once again been named a leader in the Outsourcing Services Category by CRM Magazine in its 2008 Service Awards. This represents the fourth consecutive year EDS has been recognized for its leadership by one of the world's foremost customer relationship management (CRM) publications.
HP Becomes Microsoft Dynamics CRM Partner (17 Mar 2008)
As an extension of a long-standing strategic relationship dating back nearly 20 years, HP is now Microsoft’s enterprise partner to deliver Microsoft DynamicsTM CRM consulting and solutions in enterprise scenarios, such as contact centers and sales force automation.

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