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Customer Relationship Management (CRM) Services: Related News

Helping Governments Serve People Through Contact Centers (14 Apr 2009)
Government agencies want to stay ahead of increased Citizen demand and still provide quality services quickly and accurately – without jeopardizing security and citizen privacy. HP can help agencies improve service quality for citizens, deal with increased contact volumes (phone, email, web chat, fax), and reduce the cost of operations, freeing up agencies to focus on cost savings and meeting transparency and accountability requirements.
EDS, an HP Company, Expands Contact Center Managed Services To Include Multivendor Management Capabilities (21 Oct 2008)
PLANO, Texas – EDS, an HP company, today announced the expansion of its Contact Center Managed Services to include features that integrate people, processes and technology, enabling clients to manage multiple vendors and improve the customer experience.
EDS Named Leader In Outsourcing Services By CRM Magazine (09 May 2008)
PLANO, Texas – EDS today announced it has once again been named a leader in the Outsourcing Services Category by CRM Magazine in its 2008 Service Awards. This represents the fourth consecutive year EDS has been recognized for its leadership by one of the world's foremost customer relationship management (CRM) publications.
HP Becomes Microsoft Dynamics CRM Partner (17 Mar 2008)
As an extension of a long-standing strategic relationship dating back nearly 20 years, HP is now Microsoft’s enterprise partner to deliver Microsoft DynamicsTM CRM consulting and solutions in enterprise scenarios, such as contact centers and sales force automation.
EDS Becomes Enterprise Partner to Deliver Microsoft Dynamics CRM (12 Mar 2008)
PLANO, Texas – EDS today announced it will offer Microsoft Dynamics CRM as an EDS enterprise application solution to its clients globally. With this announcement, EDS becomes Microsoft’s enterprise partner to deliver Microsoft Dynamics CRM consulting and solutions that will reduce time-to-market, lower total cost of ownership and give clients a competitive edge.

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