HP only company named Outsourcing Services Leader every year since inception of award
PLANO, Texas – HP today announced it has once again been named a leader in the Outsourcing Services Category by CRM magazine in its 2009 Service Awards. This represents the fifth consecutive year HP has been recognized for its leadership by one of the world’s foremost customer relationship management (CRM) publications. HP is also the only company to be named an Outsourcing Services Leader every year since the 2005 inception of the CRM Service Awards.
Service leaders must not only keep ahead of the rapid changes in the market, they must also be the innovators who instigate these changes. CRM magazine honors those CRM vendors committed to innovation while making the end-user customer the business priority.
“CRM magazine is pleased to recognize HP for the fifth consecutive year as a leader in the Outsourcing Services Category,” said David Myron, executive editor of CRM magazine. “HP continues to showcase the kind of innovation and client results that make it a force to be reckoned with in the CRM industry.”
The Outsourcing Services Leader award is based on a blend of weighted criteria comprised of analyst ratings for customer satisfaction, depth of functionality or services, company direction, as well as corporate advances and financial strength as evidenced by revenue and revenue growth.
“Our innovation in customer relationship management services continues to make us the business ally of more than 450 clients worldwide,” said Sean Kenny, global vice president and general manager of Business Process Outsourcing at HP. “The combined expertise of HP strengthens our CRM leadership even more, and we are honored to once again be recognized by the CRM magazine Service Awards.”
HP's portfolio of CRM services is built on the principle of delivering and managing high-quality contact center services that support complex, large-scale customer interactions. With the ability to comprehensively manage the entire customer interaction operations of its clients, HP brings measurable value through differentiated industry-tailored services.
CRM magazine recognized HP for its depth of services, including extensive service offerings for key industries such as financial services, telecommunications and high-tech firms. The company was also recognized for institutionalizing key service offerings by process experts.
At HP, more than 27,000 contact center professionals deliver CRM services in 48 languages on behalf of more than 450 clients from 144 locations in 30 countries.
About HP
HP, the world's largest technology company, simplifies the technology experience for consumers and businesses with a portfolio that spans printing, personal computing, software, services and IT infrastructure. HP is a leading global technology services provider, delivering business solutions to its clients. HP founded the information technology outsourcing industry nearly 50 years ago. Today, HP delivers a broad portfolio of information technology, applications and business process outsourcing services to clients in the manufacturing, financial services, healthcare, communications, energy, transportation, and consumer and retail industries, and to governments around the world. More information about HP (NYSE: HPQ) is available at http://www.hp.com
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