The day-to-day work of planning, scheduling and staffing information technology (IT) maintenance and the disruptions created by responding to problems consumes valuable time, resources and attention. You are being distracted from performing the core activities you need to do in order to meet your company's business objectives. That's why outsourcing your applications management is a logical step.
Applications management services can provide you with the service flexibility, reliability and consistency you need, along with a predictable price that is backed by service levels and linked to key business performance indicators. Leveraging our experience in outsourcing, you'll gain a dependable resource to solve problems, mitigate risk and keep your applications up and running.
Your decision to outsource the management of your applications is not one you take lightly, so our goal is to earn your trust by providing you with services and capabilities that meet or exceed your expectations at every turn. We do this by offering all of the following:
- A Choice of Comprehensive Services
- You choose whether to outsource support for specific applications or your entire application portfolio. Our capability expertise spans your application portfolio footprint – custom or commercial off-the-shelf applications. We also provide full applications support for mission critical ERP/CRM applications under our Application Management Services – Enterprise.
- Flexibility Puts You In Control
- HP will work with you to create the most cost-effective solution tailored to your business objectives and operational requirements.
- Services are tailored to application needs so you don't get a one-size-fits-all solution. Tiered service packages allow you to select the support level that's right for each application's priority and business impact.
- In addition, our predictable pricing and flexible contracting allow for adjustments based on changes to your applications portfolio and services needs so you only pay for what you need.
- Metrics For Visibility and Control
- Using business services management, we will provide the linkage between your higher level business objectives and the underlying IT components. Services will be managed according to the business and IT objectives and metrics through:
- Web-based dashboards to provide real-time access to service performance metrics, along with a fully transparent reporting feature so you can monitor your applications, service volumes and costs
- Appropriate service performance thresholds to improve your productivity and enhance your results
- Visibility and true service quality
- Transformation
- When you outsource your applications management to HP, we execute a proven approach to optimize your applications support and deliver on our commitments to you. This approach includes the following steps:
- Transition: We transition responsibility of in-scope applications while minimizing any service disruption
- Transform: We follow a disciplined process to gather additional data about your applications and their environment and work with you to align the specified applications and services to your business objectives. Additionally, we implement productivity improvement and cost-savings initiatives so you start seeing the benefits from “right-sized” services, improved processes and delivery efficiency
- Manage: We manage your applications support needs from the outset and continually improve and refine how they are managed
With our established change management process, knowledge transfer and application transformation processes, you'll be able to enjoy continuity in your business operations while improving the overall quality of your systems.
Choose HP
We are rated No. 2 by IDC in Worldwide Consolidated Application Management Services. As such, you can count on HP to provide you with better service, cost savings and accountability, along with:
Applications Management Services Demo
One size does not fit all when it comes to addressing your applications needs. HP Applications Management Services assesses each application's priority and business impact and then tailors the management plan for that application accordingly. Through our Manage for Performance methodology, your application portfolio is aligned, transformed and continuously optimized to meet your evolving business needs.
- A single point of contact that provides commitment and accountability
- Tiered services tailored to your specific application needs
- Fixed prices with adjustments for changes to your applications portfolio
- Productivity improvements in applications maintenance to reduce your total cost of ownership
- Measurable service levels with a reputation for service excellence; this includes dashboard and reporting that provide you with better application control and visibility
- Market-leading tools that link business performance to operational performance as well as support governance, service management, testing, and application monitoring
- Global industry expertise with a focus on your business objectives
- High-quality, low-cost global delivery capabilities when and where you need them
- Global service management and applications capabilities supported by common processes and tools
- Applications Management Centers of Excellence with competencies in mainframe, Java & Open Source, .NET, SOA, Project and Program Management, Testing and Data Engineering
- Managed, reduced risk
- Economies of scale that only a global provider can deliver
To meet your applications management needs, you need the right partner. By offering you a flexible, scalable and transparent services-based operating model that includes global access to highly trained and experienced professionals plus measurable service performance, you can:
- Bring your portfolio back into balance
- Improve applications performance
- Positively impact business KPIs
- Cut costs by 15% to 40%
- Reduce risk
- Return focus to your core business
More Information
Download the Applications Management Services At-A-Glance
For more information about what HP Enterprise Services can do for you, submit a business inquiry.