The success of your business and the achievement of your business objectives depend on technology. The marketplace is changing rapidly. Customers are demanding better customer service and faster response. That means your technology has to become agile so you rely on packaged applications such as SAP and Oracle. But you're finding it increasingly difficult to maintain and update these applications as your business priorities change. And the cost and complexity of maintaining them is increasing. You need that money for innovation. You're under constant pressure to reduce IT costs. What are you going to do?
The answer is enterprise application management. Effective application management requires that the decisions being made, priorities set and productivity levels match your business priorities, with a focus on total cost of ownership. To achieve optimum performance, your enterprise management must have visibility into:
- Service level metrics
- Increased productivity
- Continuous improvement
HP Enterprise Services has a holistic applications lifecycle management approach for continually improving and extracting the value from your applications. HP Applications Management Services – Enterprise can align your enterprise applications and their performance, and transform your support organization and services. We can maximize the business value and minimize the cost of your ERP/CRM environment. Our Applications Management Services – Enterprise can help you:
- Lower your total cost of ownership by up to 30 percent over the lifetime of your applications
- Gain increased visibility into your service level volumes, respond/resolve times and other key variables to maximize performance
- Improve applications performance when enterprise applications are both hosted and managed by HP for high availability
- Gain more control over change/enhancement requests through better governance
Control Support Costs
You're under constant pressure to reduce IT operations and maintenance costs to increase discretionary funds for investment in other projects. With HP Applications Management Services – Enterprise, you're able to manage these pressures, reduce costs and maximize the ROI associated with applications management.
Protect and Maximize Your ERP Investments
You need to keep your ERP environment current to meet your company's guidelines and comply with regulatory agencies. As part of our services, we apply scheduled application patch sets and regulatory changes.
It's also important for you to operate your ERP environment as efficiently as possible while maintaining strong control over changes. HP uses robust and proven change control processes that are traceable, transparent and based on industry best practices for maintaining enterprise applications. We work closely with you to prioritize and approve change requests, then apply them and document what has changed and why.
HP also provides you with transparency and accountability through a dashboard that displays a real-time view of your account. It's a single point of contact accountable for seeing that all of your company's enterprise application needs are satisfied.
Enhance Application Performance, Support and Reliability
Because you've already made a significant investment in your enterprise systems, you expect them to function properly. If a problem does occur, you expect it to be handled quickly and effectively. Using a consistent and predictable global delivery model, HP provides you with rapid resolution of issues. Our experienced ERP professionals support you from our global centers of expertise and use common tools and processes.
You need to concentrate on achieving and maintaining your competitive advantage. You don't have time to handle the complexities of managing multiple vendors and business partner relationships yourself. Leveraging our partnerships with Oracle and SAP, we simplify the management of your enterprise applications so you can concentrate on your core business.
Improve Flexibility and Scalability
You need a trusted partner that can support the normal ups and downs of your business cycles. On-demand resources support your changing business needs in a cost-effective and timely fashion. Our Applications Management Services – Enterprise are flexible and configurable and can provide you with end-to-end applications management, including enhancements.
Flexible Service Levels To Suit Your Needs
HP can move your company from an operate-and-maintain ERP applications support model to a more flexible and efficient model with predictable fixed costs and an improved discretionary or investment component. Our flexible applications portfolio management will significantly reduce the costs of maintaining your applications.
Trust Your Applications To a Partner With Proven Performance
Your applications are mission-critical to your business. That is why it's vital that you find an IT partner with experience managing ERP/CRM applications. For more than 40 years, HP has developed the infrastructure and global delivery expertise to manage applications for leading companies and governments worldwide. Our successful track record will not only continue your success, but also give you the peace of mind that your applications will stay up and running.
For more information about what HP Enterprise Services can do for you, submit a business inquiry.